Job Description

You will provide a key role in our front of house service, ensuring that our retail space offers a friendly customer experience. As part of your role, you will support the team with general administrative and financial tasks to ensure the smooth running of the office and retail area, all within a very busy retail and manufacturing environment.

Company Profile

Glasgow Wood Recycling is a social enterprise and charity established in 2006. We are committed to achieving a sustainable population and planet. We aim to reduce the amount of wood going to landfill by finding creative, and socially inclusive ways to reuse this valuable natural resource. We create this image to our customers, and try to encourage them to limit the amount of wood going to landfill.

The wood waste that we collect from all over Glasgow and further afield is gathered, and sorted at our South Street workshop. This helps achieve our enviornmental goals. We then reuse the wood waste to make quality furniture and design bespoke pieces for home, businesses and social sector organisations, anything from tables in bars to eco-gardens in schools.

Through these activities, and at the heart of what we do, we provide volunteer and training opportunities to local people, as a practical way of tackling unemployment and social exclusion. Our volunteers either participate in our workshop, help our drivers for delivery/ collection services, and offer support in our retail area, to ensure this is tidy and stock is in the correct piles.

Key Responsibilties

• To provide high quality front of house service to customers in store, as well as processing sales and payments.
• To maintain accurate filing systems & keep up to date record of finances, sales and customer order information.
• To process customer orders accurately for the workshop to manufacture, and answer telephone calls, electronic communications and correspondence.
• To contribute to the day-to-day facilities management e.g. recycling, storage waste and housekeeping.
• Helping ensure the office and retail environment is attractive to both customers and staff.
• Be willing to support volunteers and trainees, and undertake appropriate career training.
• To laise with workshop assistants to ensure the retail space is continusly maintained.
• Be committed to helping Glasgow Wood uphold its values in relation to people and the environment.

Key Skills

• Excellent customer service skills.
• Excellent communication skills.
• Be flexible and able to complete tasks when asked at short notice.
• Confident with I.T. including using excel/ office and Xero - full training will be provided.
• Excellent time management skills, and able to prioritse tasks approately.
• Appropriate literacy and numeracy skills.
• Competent problem solving skills.
• Able to give attention to detail and being accurate.

Experience & Knowledge

• Essential that candidates have some experience of office work.
• Retail/sales experience is desirable.
• A passion for working with customers and offer a high quality service.
• An understanding of the importance of enviornmental sustainability.
• An understanding of the challanges involved working for a social enterprise.
• Experience of working with wood is deserable, but not essential.
• Experience of working in a volunteering environment is deserable, but not essential.

Training

• Health and Safety including manual handling and work on site safely.
• Waste minimisation training.
• Ongoing proffessional development opportunities.

The role of ECCAN’s Members Support and Events Lead is dynamic and multifaceted, serving as an important bridge between the members and the organisation. Operating within Edinburgh's four localities, this person will frequently travel and be the primary point of contact for the network’s members, offering project development support and enabling groups to take forward their ideas.

This is an exciting opportunity for an individual who is passionate about community engagement to support the development of community climate action plans, climate resilience plans, or local place planning for groups, organisations, and neighbourhoods in Edinburgh.

You will be a hands-on, adaptable and approachable coordinator who can diligently curate and distribute resources, ensuring their relevance and accessibility for ECCAN’s membership while also designing and administering feedback mechanisms to sustain member participation.

This will include planning and delivering in ECCAN’s in person and virtual events of different scales throughout the year and building capacity of member organisations to deliver compelling climate and social justice activities of their own.

This will involve conducting outreach talks and workshops for groups, managing and collaborating effectively with volunteers, liaising with speakers and trainers, and delivering sessions on carbon literacy and other pertinent topics across Edinburgh's localities.

Hours of Work: 28 hours a week flexible with some evening / weekend work (for which time off in lieu is provided). Potential for job share or compressed hours.

Additional Requirements: The post holder will be subject to a Disclosure Scotland check.

Location: You will be based in member premises in the heart of the city, working closely with other agencies and colleagues across Edinburgh. Flexible hot desking is possible in various community locations as well as home working.

Responsible to: ECCAN Network Lead

The energy crisis, higher winter energy prices and climate change impacts are a concern for anyone living in rural Scotland. We have an exciting opportunity in the Home Energy Scotland Highlands & Islands team for a self-motivated individual to provide energy advice and support to householders in Orkney to manage these impacts on their lives.

As our new Home Energy Officer, you will have the drive and capability to advise householders on energy efficiency, renewables and affordable warmth to help them keep their homes warm as high energy costs continue to impact on the cost of living.

You will provide clear, independent and impartial advice to support householders to make informed decisions to save energy and carbon. If you are an excellent communicator, numerate and with a good knowledge of energy use in the home you will be well suited to this role. There will be a requirement to travel, sometimes overnight. You must be able to work well within the team, as well as work effectively on your own to help achieve team targets.

If you are passionate about low carbon living, we are keen to hear from you. Full training will be given.

Specific working pattern and hours are negotiable.

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.