Counselling Practice Manager

  • Part time
  • £38,000 pro-rata
  • Home-based
  • Closing 6th August 2021


  • Advertised from 21st July 2021
  • 15-20 hours per week negotiable
  • 5% pension contribution

Role

Our new Bright Light Relationship Counselling Practice Manager will lead our dynamic team of counsellors and therapists delivering high-quality therapeutic counselling and support services, within Bright Light’s service delivery framework and in line with BACP/BABCP/COSCA (or equivalent) ethical frameworks and codes of practice. All our counselling services are currently being delivered by Zoom Pro and mobile phone but our aim is to begin face to face when possible and to offer a blended service to our clients longer term.

This is an exciting opportunity to use your skills to:

  • Manage and direct delivery of counselling service operations to agreed standards;
  • Ensure delivery of quality non-judgemental counselling practice and exceptional customer care to our clients;
  • Provide effective leadership of our self-employed counsellor team;
  • Draw on extensive professional counselling clinical expertise and practice to support current counselling delivery arrangements and influence future development of these;
  • Provide written reports and other information to Senior Management Team, CEO and Board as required; and
  • Contribute to social media activity and partnership working to maintain a strong positive presence internally and externally

The post offers plenty of scope to use your initiative, people and problem-solving skills at a particularly interesting time in the charity’s development. Our services are in much demand and it is an exciting time to join us. We can offer you supportive working arrangements, scope to develop your skills and expertise further and dynamic committed people to work with

As a key member of our Senior Management Team (SMT) reporting directly to the CEO you will:

  1. Ensure the highest consistent standard of clinical practice is delivered by counsellors and therapists in compliance with COSCA/BACP accreditation.
  2. Provide effective leadership and management of our counsellors and intake workers (self-employed and directly employed by Bright Light Relationship Counselling).

You will, in your role as counselling practice manager and team leader:

  • work with Bright Light Relationship Counselling staff to ensure smooth allocation and matching of clients/counsellors;
  • negotiate offer of appointments by counsellors to maximise counsellor availability/client uptake;
  • work with counsellors to meet agreed client contribution targets agreed with CEO;
  • take responsibility for addressing counsellor/client issues, provide essential counsellor case support as required and bring potential complaints to a positive conclusion;
  • support and encourage the professional practice and development of self-employed counsellors/therapists through provision of training programmes (CPD), annual appraisals, group supervision, regular video meetings with counsellors (currently by Zoom) and other activities agreed with CEO from time to time;
  • be an effective member of the SMT and liaise as necessary with the CEO, and other members of staff;
  • take responsibility for driving forward developments and managing change in the counselling team;
  • initiate counsellor recruitment drives as necessary, advise CEO on counsellor/student appointments and facilitate and participate in the induction of new counsellors, students and group supervisors;
  • facilitate quarterly meetings with group supervisors to identify trends, good practice and collaborate with them to develop services and policies;
  • review our counselling policies and procedures, protocols and administrative/monitoring systems, develop guidelines for good practice and record keeping protocols as agreed with the CEO;
  • attend quarterly Relationships Scotland network meetings.

Holiday Entitlement:5 weeks holiday plus eight public holidays pro rata. Some of which must be taken when the office is closed between Christmas and New Year . Annual leave is calculated on a calendar year basis.

Reporting: Direct report to the CEO and Board of Trustees.

Place of work:Currently working remotely home based. Future may be blended.

Delivery Model: Management of our current Zoom Pro and Phone Counselling service and, when resumed, our face-to-face counselling service.

Person Specification

Essential:

  • BACP, COSCA or equivalent accreditation
  • Extensive experience of relationship counselling and of working at senior management level
  • Experience of delivering a successful video/phone counselling service and practical usage of Zoom Pro
  • Commitment to professional standards of working and first-class customer care
  • Well organised and able to multi-task to tight deadlines
  • Knowledge of or experience of work in the areas of domestic abuse, safeguarding, child protection
  • Strong leadership and people management skills
  • Successful history of delivering services to agreed client numbers, standards and income
  • Committed and thoughtful. The position demands wisdom in dealing with counsellors from diverse backgrounds and the complex demands and needs of clients
  • Excellent communication, workload and people management skills
  • Strong team player

Desirable:

  • Management qualification
  • Comfortable with social media and blog writing.
  • Creative, inspirational, positive attitude
  • Ability to embrace and drive through change

Bright Light is a leading relationship counselling charity currently based at 9a Dundas Street, Edinburgh. Staff are currently working remotely from home and our services are being delivered via Zoom Pro video and phone counselling. We aim to maintain these services plus return to face-to-face counselling when allowed and deemed safe. Bright Light has a proud and long history. Since 1947 our relationship counselling services have provided high quality professional counselling support for people who are struggling with issues in their lives which impact on their relationships with close others. We aim to welcome everyone through our door and are always non-judgemental. We are a medium sized charity, with the majority of our income coming from client contributions, Trusts and Foundations.

As well as delivering individual and couple relationship counselling, we are proud of our flagship systemic family therapy service which is unique to Scotland. Please visit our website Bright-light.org.uk for more information.

Our Vision is a better quality of life and wellbeing for people and their families through strengthening relationships.

Our Aim is to provide, develop, and co-ordinate a confidential accessible counselling, family therapy and wellbeing service in Edinburgh and the Lothians for people in relationships. As a not-for-profit charity, we deliver a professional service in Edinburgh and Lothians to strengthen and enable close personal relations and to promote emotional well-being.

Our Values: Always compassionate and caring

  • Connecting and empathetic with people
  • Starting from each person’s needs and respecting them
  • Non-judgemental
  • Respecting and supporting people’s choices, decisions, and aspirations.
  • Keeping people as safe as possible
  • Respecting confidentiality and boundaries
  • Striving to be accessible, inclusive and empowering.

Application notes

Please send your CV and a covering letter showing fit with essential requirements for the role to julie@bright-light.org.uk marking your email subject Counselling Practice Manager Opportunity.

If you would like to know more about the role before applying please contact Julie to arrange an informal chat.

Closing date for receipt of applications is 5pm Friday 6th August 2021. Bright Light reserves the right to close to applications earlier if sufficient response received.

Interview date : Friday 13th August 2021 by video.

Offer of post is subject to references and PVG clearance.