- Advertised from 6th August 2021
- 15-20 hours per week negotiable
- 5% pension contribution
Role
Our new Bright Light Relationship Counselling Practice Manager will lead our dynamic team of counsellors and therapists delivering high-quality therapeutic counselling and support services, within Bright Light’s service delivery framework and in line with BACP/BABCP/COSCA (or equivalent) ethical frameworks and codes of practice. All our counselling services are currently being delivered by Zoom Pro and mobile phone but our aim is to begin face to face when possible and to offer a blended service to our clients longer term.
This is an exciting opportunity to use your skills to:
- Manage and direct delivery of counselling service operations to agreed standards;
- Ensure delivery of quality non-judgemental counselling practice and exceptional customer care to our clients;
- Provide effective leadership of our self-employed counsellor team;
- Draw on extensive professional counselling clinical expertise and practice to support current counselling delivery arrangements and influence future development of these;
- Provide written reports and other information to Senior Management Team, CEO and Board as required; and
- Contribute to social media activity and partnership working to maintain a strong positive presence internally and externally
The post offers plenty of scope to use your initiative, people and problem-solving skills at a particularly interesting time in the charity’s development. Our services are in much demand and it is an exciting time to join us. We can offer you supportive working arrangements, scope to develop your skills and expertise further and dynamic committed people to work with
As a key member of our Senior Management Team (SMT) reporting directly to the CEO you will:
- Ensure the highest consistent standard of clinical practice is delivered by counsellors and therapists in compliance with COSCA/BACP accreditation.
- Provide effective leadership and management of our counsellors and intake workers (self-employed and directly employed by Bright Light Relationship Counselling).
You will, in your role as counselling practice manager and team leader:
- work with Bright Light Relationship Counselling staff to ensure smooth allocation and matching of clients/counsellors;
- negotiate offer of appointments by counsellors to maximise counsellor availability/client uptake;
- work with counsellors to meet agreed client contribution targets agreed with CEO;
- take responsibility for addressing counsellor/client issues, provide essential counsellor case support as required and bring potential complaints to a positive conclusion;
- support and encourage the professional practice and development of self-employed counsellors/therapists through provision of training programmes (CPD), annual appraisals, group supervision, regular video meetings with counsellors (currently by Zoom) and other activities agreed with CEO from time to time;
- be an effective member of the SMT and liaise as necessary with the CEO, and other members of staff;
- take responsibility for driving forward developments and managing change in the counselling team;
- initiate counsellor recruitment drives as necessary, advise CEO on counsellor/student appointments and facilitate and participate in the induction of new counsellors, students and group supervisors;
- facilitate quarterly meetings with group supervisors to identify trends, good practice and collaborate with them to develop services and policies;
- review our counselling policies and procedures, protocols and administrative/monitoring systems, develop guidelines for good practice and record keeping protocols as agreed with the CEO;
- attend quarterly Relationships Scotland network meetings.
Holiday Entitlement:5 weeks holiday plus eight public holidays pro rata. Some of which must be taken when the office is closed between Christmas and New Year . Annual leave is calculated on a calendar year basis.
Reporting: Direct report to the CEO and Board of Trustees.
Place of work:Currently working remotely home based. Future may be blended.
Delivery Model: Management of our current Zoom Pro and Phone Counselling service and, when resumed, our face-to-face counselling service.
Person Specification
Essential:
- BACP, COSCA or equivalent accreditation
- Extensive experience of relationship counselling and of working at senior management level
- Experience of delivering a successful video/phone counselling service and practical usage of Zoom Pro
- Commitment to professional standards of working and first-class customer care
- Well organised and able to multi-task to tight deadlines
- Knowledge of or experience of work in the areas of domestic abuse, safeguarding, child protection
- Strong leadership and people management skills
- Successful history of delivering services to agreed client numbers, standards and income
- Committed and thoughtful. The position demands wisdom in dealing with counsellors from diverse backgrounds and the complex demands and needs of clients
- Excellent communication, workload and people management skills
- Strong team player
Desirable:
- Management qualification
- Comfortable with social media and blog writing.
- Creative, inspirational, positive attitude
- Ability to embrace and drive through change
Bright Light is a leading relationship counselling charity currently based at 9a Dundas Street, Edinburgh. Staff are currently working remotely from home and our services are being delivered via Zoom Pro video and phone counselling. We aim to maintain these services plus return to face-to-face counselling when allowed and deemed safe. Bright Light has a proud and long history. Since 1947 our relationship counselling services have provided high quality professional counselling support for people who are struggling with issues in their lives which impact on their relationships with close others. We aim to welcome everyone through our door and are always non-judgemental. We are a medium sized charity, with the majority of our income coming from client contributions, Trusts and Foundations.
As well as delivering individual and couple relationship counselling, we are proud of our flagship systemic family therapy service which is unique to Scotland. Please visit our website Bright-light.org.uk for more information.
Our Vision is a better quality of life and wellbeing for people and their families through strengthening relationships.
Our Aim is to provide, develop, and co-ordinate a confidential accessible counselling, family therapy and wellbeing service in Edinburgh and the Lothians for people in relationships. As a not-for-profit charity, we deliver a professional service in Edinburgh and Lothians to strengthen and enable close personal relations and to promote emotional well-being.
Our Values: Always compassionate and caring
- Connecting and empathetic with people
- Starting from each person’s needs and respecting them
- Non-judgemental
- Respecting and supporting people’s choices, decisions, and aspirations.
- Keeping people as safe as possible
- Respecting confidentiality and boundaries
- Striving to be accessible, inclusive and empowering.
Application notes
Please send your CV and a covering letter showing fit with essential requirements for the role to julie@bright-light.org.uk marking your email subject Counselling Practice Manager Opportunity.
If you would like to know more about the role before applying please contact Julie to arrange an informal chat.
Closing date for receipt of applications is 5pm Friday 27th August 2021. Bright Light reserves the right to close to applications earlier if sufficient response received.
Interview date : Thursday 9th Septemeber 2021 by video.
Offer of post is subject to references and PVG clearance.
Top job! Service Manager – Moray Family Wellbeing Service
- Full time
- £42,500 – £48,900
- Elgin (On site)
- Closing 29th April 2024
So why are we looking for a new Service Manager
Our ambition is for every child in Scotland to be safe, loved and well, together with their family. Children 1st is committed to protecting children by preventing harm through abuse and neglect. We will promote their wellbeing by respecting, protecting, and fulfilling children’s human rights.
We have a long history of working with children and families and partners in Moray. Children 1st along with our partners share a determination to act upon the recommendations from The Independent Care Review and deliver The Promise to children and young people. We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported.
This is an exciting opportunity for an experienced Manager to lead a large, creative and vibrant team. Our Service delivers a number of diverse supports alongside children and families. Our activities include Whole Family Support alongside our Social Work Colleagues creating alternative plans to support children growing up where they are safe and loved, and Perinatal Mental Health Support for new parents across Moray. Our activity includes both early help and more intensive supports, all based on quality relationships with children and families.
We are looking for a resilient Service Manager who can be a strong leader across the service and organisation. Someone who thinks operationally but understands the big picture too. We need a leader who is in touch with the needs of children, young people and their families who require support and passionate about their rights. We seek a dynamic manager who can build on the service strengths and create the agile and flexible service children and families need.
What kind of person will make a great Service Manager for Children 1st?
- Has experience of keeping children safe in their own families.
- Someone who can ensure that the child and family rights to have their voices heard and considered in decision making.
- Can work autonomously and develop quality relationships with colleagues from a wide range of partner agencies.
- Can help assess children’s and families’ situations and is systemic and reflective.
- Someone who is calm and cool headed in decision making.
- Someone open to always listening to improve and put quality at the centre of everything we do.
- Shares the Children 1st vision for holistic, rights based, trauma informed, whole family support that is developed and enhanced by children and family’s participation and influence.
What kind of leader will you be?
Knowing our ambition for children, you will be someone who is:
- Resilient, skilled and knowledgeable who wants to transform systems as well as children’s lives.
- Able to build great partnerships and to manage and contribute to courageous conversations.
- Able to understand, predict and adapt to the changing children’s service landscape.
- Bringing considerable operational service experience.
- A cool head and clear minded at times of pressure.
- Strategic in decisions and planning and can manage complexity.
- Inspiring colleagues and teams to be even better.
- An amazing ambassador for children and Children 1st.
Above all else, the most important thing to us is that you are someone who will do the right thing for children and their families at every turn.
Base
You will be based in our Elgin service.
Salary, Conditions, Pension, Value
We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 9 public holidays), flexible working opportunities and a contributory pension scheme and a place where you will be supported and valued and work with excellent and kind colleagues.
Additionally, Children 1st offers further staff benefits including a cash-back healthcare plan, membership of a Credit Union and access to a cycle to work scheme.
Further Information
This is a permanent, full-time post of 35 hours per week, with flexibility for travel.
Barnardo's Highland are developing a new partnership service with the Highland Council, supporting care experienced children and young people with additional needs.
This is a new service within Highland which will look at the individual needs of children and young people and develop bespoke residential care packages using a right based, trauma informed approach working with the whole family around the child.
The team working with the children will enrich their lives through care, support and activities which will be aimed at raising self-esteem, promoting a sense of mastery, and enabling the children to access experiences that are individually tailored to their interests and nurture their talents. The team will work with the wider partnership to ensure that Educational and Health needs are met.
We are looking to appoint a Team Manager to join this service and who has the below experience.
- Excellent communication skills, verbally and written.
- Experience in working with Children with additional and complex needs.
- Experience working in a supervisory role.
- Experience of Leading and Managing Care Services.
- Ability to demonstrate a strong understanding of child protection, safeguarding and working with vulnerable children.
- The post holder must have an excellent working knowledge of Children in Care and Care Experienced Young People.
- Experience of chairing meetings, working in partnership with other agencies and staff supervision / coaching / mentoring is essential.
- Use of IT is significant and candidates must be able to use and maintain client record systems.
Some of the Key Responsibilities include:
- Providing a ‘duty' management role to the service, offering information, advice and support with operational day-to-day running of the service.
- Ensuring consistent use of policies, procedures and processes.
- Attending appropriately to the physical and emotional needs of children and young people, including health and safety aspects of equipment, environment and activities in consultation with Children's Services Manager.
- To establish fair, respectful, trusting, supportive and constructive relationships with parents and children, communicating sensitively and effectively
The post holder must have the Qualifications relevant to meet the requirement of the Scottish Social Services Council (SSSC) and hold the Registration for the Care Inspectorate, or be willing to work towards this.
Relationships Scotland is the largest provider of family and relationship support in the country. We offer relationship counselling, family mediation and child contact centres through a network of 21 Member Services across Scotland. Around 18,000 people receive a face-to-face service each year.
We are looking to appoint a new treasurer to join our Board. The treasurer will be responsible for overseeing financial matters on behalf of our Board and will be responsible for ensuring that the organisation has robust financial processes to ensure it meets its legal and constitutional requirements. While we encourage and welcome applicants of all backgrounds, we are keen to hear from candidates that have experience of charity financial management or are chartered in a suitable accountancy field.
This role would include four board meetings a year (currently a mix of in person and online), along with four online Office Bearer meetings each year, and our AGM.
We want our Board to reflect the diversity of the modern communities we work with, and value the benefits of having different experience and points of view on our Board. We particularly welcome applications from people living with a disability or long-term health condition, LGBTQ+ people, younger people and those from ethnic minority communities.
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Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives of the babies, children, young people and families we support?
You will be joining one of Scotland’s leading charities, where you will develop new and effective fundraising propositions to ensure we provide the best hospital experience possible.
We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving you the opportunity to seek funds for a diverse range of projects.
Find out more about our values
Full list of the benefitsyou will receive while working for Glasgow Children's Hospital Charity.
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