Administrative Advisor

  • Full time
  • £19,267 – £20,609
  • Edinburgh or Inverness
  • Closing 26th July 2021

  • Advertised from 9th July 2021
  • £19,267 - £20,609 per annum plus 8% employer pension contribution. Full time (35 hours per week).


Changeworks runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across Edinburgh, East Lothian, West Lothian, Midlothian, Borders, and Highland regions. We are seeking several Administrative Advisors to provide high quality energy efficiency advice to our clients, as well as excellent administrative support to the Affordable Warmth Services Team.

The successful candidates will be enthusiastic individuals with excellent customer service skills. This is a varied and flexible role, working as part of a team, supporting a busy department. As the first point of contact for vulnerable clients you should be a confident communicator, with an excellent telephone manner. You will also deliver advice face to face at outreach events. You will have experience working with databases and IT packages such as Outlook, Word, Excel working to a high level of accuracy throughout.

We will start to grow your knowledge of services straight away, including full training on the topic of energy efficiency advice. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with developments and new technologies.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Application notes

To apply: please visit our website -

Closing date for applications: 11am, Monday 26 July 2021

First stage interview dates: Wednesday 28 and Thursday 29 July 2021 (short telephone interview)

Second stage interview dates: Monday 9, Tuesday 10 and Wednesday 11 August 2021 (face to face interview via Microsoft Teams)

Expected start date: 6 September 2021 or earlier

Please note there will be training over 6 weeks in September and October that successful applicants will be expected to attend.

For further information about this post please contact Lisa Bygate

Changeworks ~ delivering positive low carbon living