This vacancy has now closed

Senior Content Owner

  • Full time
  • £32,758
  • Edinburgh or Glasgow
  • Closing 23rd September 2021

  • Advertised from 14th September 2021
  • + excellent benefits including 30 days holidays and flexible working


Are you a champion of user-focused design and a systematic thinker? Do you have good management skills and extensive experience of creating and producing digital content that's accessible and usable for the end user? Then join Shelter Scotland as a Senior Content Owner and you could soon be playing a vital role at the heart of our digital team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Right now, we're busy working with users of our online advice services and people across the organisation to make our services and information simpler, clearer and faster. To do that effectively we need someone like you to lead the team that creates and maintains high-quality, user-focused content. This role will see you develop, deliver and drive the content strategy for our digital advice basing your decisions on user needs and research. You'll manage a team of content designers and have access to a developer and user experience designer, as well as a range of digital professionals such as planners, developers, UX, and service designers as, together, you deliver high-quality multi-media content.

About you

Someone who champions user-focused design and prides themselves on their systematic thinking, you're used to managing a multi-disciplinary team, taking responsibility for the quality of the work of others and providing constructive feedback. You have good knowledge of service design and agile processes, plus you have a good understanding of Search Engine Optimisation. What's more, you're used to leading and running workshops, have a proven ability to take complex language and processes and make them simple to understand and are able to explain your decisions clearly, based on evidence. And, when it comes to being a successful advocate for the needs of the user to inform content design, again you tick all the boxes.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Application notes

Closing date: Thursday 23rd September 2021 at 11.30pm

Interviews on Tuesday 28th or Thursday 30th September 2021

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling the staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.