Are you an experienced Supporter Engagement Executive with a can-do approach to drive engagement with our key
audiences? Then join us to fight for housing justice and you could soon be playing a vital role at the heart of
Shelter Scotland.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet across Scotland, people struggle
daily with homelessness, unfit conditions, sky-high rents, discrimination, and the threat of eviction. So, we
are striving for change, with individuals, in communities, across society, and leading the way to a safe home.
We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting
time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social
injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be
representative of the people we are here to help and those who support our movement for change. In all our
people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to
becoming a truly anti-racist organisation.
About the team
Sitting under the Communications and Engagement team at Shelter Scotland, our tight-knit team comprises of a
Supporter Mobilisation Manager, a Senior Marketing and Brand Executive, a Marketing Executive as well as a
Supporter Engagement Executive (this role). As a team, we work to deliver on Shelter Scotland’s ambitious
strategy by leading our activities that help driver engagement both on a local and national scale.
Our team also works closely with our other colleagues in Communications and Engagement, whether that be
Communications Executives and Content producers, or Web Developers and UX Designers, you’ll be working alongside
our colleagues to help deliver our objectives in helping our fight to end the housing emergency.
About the role
Working as a Supporter Engagement Executive, you will use your expertise to coordinate and deliver projects that are
driving engagement with our key audiences. You will ensure that we have a mass of people who can provide their
voices in support of the work we do, as well as encouraging new and existing supporters to have a voice.
As an experienced Supporter Engagement Executive, you’ll be working with our Income Generation teams to support with
fundraising and awareness projects to maximise our impact with Scottish audiences. Not only helping us to ensure
that Shelter Scotland can deliver on its supporter strategy, you will use mass-mobilisation to achieve supporter
growth which will help us to win our campaigns and achieve long-term change.
Your day to day role will involve working with the Supporter Mobilisation Manager to develop and test new supporter
propositions and strategies, as well as producing powerful and engaging approaches and materials that align with
our Shelter Scotland brand.
This role is vital in helping us to build strong supporter relationships and create long-term commitment to the work
Shelter Scotland does and allow us to continue our fight.
About you
You’ll need to be confident on working on ambitious multi-channel awareness or fundraising campaigns that can drive
supporter acquisition or retention, as well as being able to inspire and motivate our supporters to take action.
As well as having excellent communication skills, you’ll be a data-driven individual who is able and confident
to assess the impact of work while adopting a test and learn approach. What’s more, you’ll be knowledgeable on
integrated channel planning as well as have a familiarity with paid media, including display, PPC, SEO and
social media advertising. Ideally, you’ll also have experience of using CRM Systems, Google Analytics, and email
marketing software as well as knowledge of digital fundraising platforms.