This vacancy has now closed

Top job! Operations Manager

  • Full time
  • £37,464 – £45,492
  • Covering the Scotland region on a homestart, office-based arrangement. Based in either Forfar, Edinburgh, or Glasgow, the role will require travel across the region.
  • Closing 18th July 2021

  • Advertised from 5th July 2021
  • 35 hours week.
  • Permanent


This role will manage a team of Children and Young people Habilitation Specialists working across Scotland, therefore experience of working with children and young people aged 0-25 years or a strong desire to work with children is important in this role.

The Skills, Information & Support Services (SISS) Operations Manager helps those with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. This will include supporting the development and training of Trainees and inducting new starters to the team.

The successful person will need to demonstrate an understanding of the Scottish context of health, social care, statutory and 3rd sectors organisations relevant to Children’s services and associated legislation, policy, and practice.

This position will be covering the Scotland region on a homestart, office-based arrangement. Based in either Forfar, Edinburgh, or Glasgow, the role will require travel across the region.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;


  • Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
  • Extensive experience and proven ability to work safely with adults, children and young people with developed understanding of both child protection issues and the issues affecting all vulnerable groups.
  • Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
  • Experience of handling safeguarding concerns within a service delivery setting.


  • Experience of professional supervision of staff working with children with complex needs.
  • Experience with current/innovative business communication or cloud sharing devices such as: Zoom, SharePoint, Prezi etc.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

Application notes

If you have any accessibility issues, please contact our Recruitment Team on 01189838837 or

Applications need to be made using the online application form, accessed using the ‘apply’ button on our website listing.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team on 01189838837 or if you require any support with your application.


Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.


Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.