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Community Engagement Host

  • Full time
  • £19,000 – £22,000
  • Based at The Melting Pot, 15 Calton Road, Edinburgh EH8 8DL
  • Closing 8th July 2021


  • Advertised from 21st June 2021
  • Permanent

Role

We are looking for someone to join our tight knit, and friendly team in one of our hosting roles:

  • To be primarily responsible for the facilitation of our community building activities, including our event programme, our online communications and engagement with both members and the public
  • To utilise community building to attract new customers and increase our profitability
  • To deliver excellent service and client engagement across our Edinburgh venues, which meet our mission, retain and attract new business and engage people as advocates of our work

MAIN DUTIES & RESPONSIBILITIES:

Hosting our coworking space, including

• Welcoming all members, guests and other clients into the space

• Answering all queries and troubleshooting any issues

• Maintaining the cleanliness of the space and access to resources

• Engaging with members to foster community

Engaging members and the broader community

• Work with the team to plan, promote and deliver our TMPEvents programme each month in order to maximise member engagement and generate income from public attendance

• Generate ideas and create opportunities to attract new customers into the space and to engage with our services

• Deliver on a range of internal and external communications with Members via our online portal, dedicated Slack, social media and regular mailings

• Create digital content to deliver our internal and external communications

Hosting events at our two locations (Calton Rd and The Crags Centre), including:

• Setting up the room and AV requirements as requested by the client –– this requires being able to move items of furniture unassisted

• Liaising with the client on the day to ensure all requirements are met

• Servicing the event; providing catering as ordered and on time, regularly clearing the room and assisting with any queries

SKILLS & QUALIFICATIONS REQUIRED:

Experience in front--facing customer service role

Experience in creating communications and digital media content for internal and external stakeholders

Ability to foster connections, generate community engagement and spot and action opportunities to create collaborations

Organised with proven administration and time management skills, ability to self--manage and work to deadlines

Application notes

To apply, download a full job description and our application form from our website and return electronically to: sam@TheMeltingPotEdinburgh.org.uk stating the job title in the subject field.

Please note: Interviews will be taking place on Thursday 15 July between 9.30am

4.00pm; please indicate in our application form your availability on this date should you be invited to interview.

For any enquiries, contact Sam Hulls, Head of Collaboration sam@themeltingpotedinburgh.org.uk