Top job! Head of Standards
- Full time
- £43,008 – £48,000
- Edinburgh*
- Closing 9th July 2021
- Advertised from 18th June 2021
- 35 hours per week. Type of contract: Permanent. Salary commensurate with experience
Role
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit.
We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.
This is a key role in continuously maintaining and improving the standards of the members of Scottish Association of Citizens Advice Bureaux. As Head of Standards and Compliance you will be responsible for thought leadership on critical pieces of work to maintain and enhance the network’s longstanding reputation for high quality independent advice and management of the teams responsible for quality assurance and training.
The Head of Standards and Compliance is responsible for the implementation of deliverables of the Standards Team; defining the strategy of the team, overseeing and guiding delivery of its programme of work in consultation with CAS governance and Senior Leadership Team, establishing internal and external partnerships to guide it.
This new post is a fantastic opportunity to deliver transformation and facilitate the growth and resilience of a quality assured network of organisations, work that is essential to enabling all sectors of Scotland to deliver a fair, just and equitable access to advice and for volunteers to advocate for everyone’s rights in an assured manner.
The successful candidate will take personal responsibility for the enhancement of an existing high-quality service. You will have significant experience in building relationships with stakeholders at a variety of levels. Have excellent planning and anticipation skills, and demonstratable lobbying and negotiating skills. You will have a proven track record of managing projects involving independent organisations, and be able to demonstrate your skills in implementing change and new initiatives. You will be comfortable working with ambiguity and be able to manage resistance to change while sustaining momentum.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.
Application notes
Closing date: Friday 9th July 2021
Interviews: End of July
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
- Job Pack
- Written Statement Guidelines
- Personal Details Form
- Privacy Notice for Job Applicants
- Equality & Diversity Monitoring Form
Top job! Head of Services – North East
- Full time
- £62,286 – £65,169
- North East Services Office with some flexibility (On site)
- Closing 6th May 2024
Turning Point Scotland is a national social care charity who promote evidence based practice. We provide services in Alcohol and Other Drugs, Learning Disabilities, Mental Health, Justice and Homeless/Prevention.
This is a rare and exciting opportunity to join Scotland’s leading social care organisation in a key strategic role.
About the role
As our Head of Services North East, you will provide operational and strategic leadership with overall responsibility for our services across the North East of Scotland. To achieve this, you will build effective partnerships both internally and externally with stakeholders in delivering our Turning Point Scotland Strategic plan. Your role will include:-
- Direct line management and supervision of Service Managers
- Develop and grow relationships with local partners and commissioners in delivering high quality services for the people we support
- Contribute to tendering, retendering and framework opportunities
- Ensure that all operational systems, policies and procedures are fully implemented, and best practice is maintained
- Work in partnership with Director of Operations, Director of Finance, Director of BDI to ensure the sound and efficient financial management of all services
- Audit and manage significant budgets including making tough decisions regarding budget savings, restructuring or reallocating resources
About You
You will have experience of working at senior management level within the Social Care sector, with the ability to demonstrate leadership characteristics of: vision, creativity and innovation, self-leadership, collaborating and inspiring and empowering your management team.
With your Leadership abilities you will provide management and supervision to your Service Managers. Utilising your knowledge and experience of working within the Social Care Sector from either Homelessness, Alcohol & Other Drugs, Learning Disabilities, Justice and Mental Health.
Top job! Head of Business Development & Grants
- Full time
- £50,450
- Glasgow (Hybrid)
- Closing 2nd May 2024
Do you have a passion for developing funding opportunities to make a difference? Are you a natural leader who is skilled in managing a team who play an important part in organisational success? If so, we have a great opportunity for you to join Quarriers as Head of Business Development & Grants.
Your new opportunity
Quarriers have a rare and exciting opportunity for a Head of Business Development & Grants to work in partnership with our Associate Directors and Operational Managers to identify opportunities and develop new and existing services. You will manage and work closely with the Business Development & Grants team leading and implementing development strategies to support growth and funding for the overall organisation. You will play a key part in liaising with internal and external stakeholders and overseeing tender and funding opportunities including submissions.
As the Head of Business Development & Grants you will closely monitor and track potential tender opportunities including managing a portfolio of grants and funding aligned with department income and expenditure against budget and set targeted income.
This is a full-time permanent role working 35 hours per week (Monday – Friday) in line with our agile working policy, which blends home-working with office time and service visits.
What you will need to bring to the role
- Proven experience and understanding of implementing and managing business development strategies ideally within the social care/healthcare sector.
- An understanding of social care/healthcare service design.
- Skills in managing risk and business development with an understanding of the Grant funding landscape and innovative practice.
- Excellent IT knowledge and experience in using database systems.
- Extensive knowledge and experience at a senior level in a complex organisation.
- Excellent written and verbal communication and organisational skills to support strict deadlines and work in partnership with internal and external stakeholders.
- Previous experience of managing a team and delivering positive results.
- Driving licence is essential
What’s in it for you?
- Substantial holiday entitlement.
- Generous workplace pension.
- Family-friendly working policies and procedures.
- Life Assurance.
- Wider benefits including our Employee Assistance Programme, free physiotherapy & occupational health support.
Quarriers have Investors in People Platinum accreditation and are a Scottish Living Wage Employer
About Us
Quarriers is one of Scotland’s leading social care charities. We provide practical care and support for vulnerable children, adults and families who face extremely challenging circumstances. We challenge poverty and inequality of opportunity to bring about positive changes in people’s lives.
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Content Researcher and Writer
- Full time
- £31,146 – £38,067
- Edinburgh/Glasgow office with options for blended working, Hybrid/blended working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week. (Hybrid)
- Closing 30th April 2024
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:
- Comfortable using evidence, data and research to make the right content decisions
- Able to contribute to and use style guides and design patterns to produce consistent content
- Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
- Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
- Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
- Capable of promoting user-centred content design within the department and beyond
- Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
- Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
- Ensuring communication has a clear purpose and takes into account people’s individual needs
- Able to share information as appropriate and check understanding
- Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
- Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
- Alert to emerging issues and trends which might impact your work area and new opportunities
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.
Occasional travel to the Edinburgh and Glasgow offices will be required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
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