This vacancy has now closed

Welfare Rights Adviser

  • Part time
  • £22,542 – £27,552 pro-rata
  • OPFS Glasgow Office
  • Closing 18th June 2021

  • Advertised from 3rd June 2021
  • Points 13-17. Pro rata for 30 hours per week is £19,322 - £23,616.


Reports to:Glasgow Project Manager

Department: OPFS Glasgow Service

One Parent Families Scotland

One Parent Families Scotland is the leading charity working with single parent families in Scotland. Building on over seventy years of advocacy and service-delivery expertise, OPFS provides expert information, advice, and support for one parent families, along with training activities, employability programmes and flexible childcare. OPFS campaigns with parents to make their voices heard to change the systems, policies and attitudes that disadvantage single parent families. Our vision is of a Scotland in which single parents and their children are valued and treated equally and fairly.

Overall Purpose

The Welfare Rights Adviser will provide an up to date and comprehensive welfare benefits advice and income maximisation service for single parent families. The successful candidate will also provide advocacy service for single parents undergoing appeals or attending tribunals and roll out training or updates to staff to ensure they are kept informed of changes in the Welfare Benefit system.

Specific Responsibilities Include:

  • To provide benefit advice to single parents on all benefits and casework.
  • Provide representation for clients by preparing and presenting cases at benefit appeal hearings.
  • To establish links with relevant services throughout Glasgow, particularly GAIN Network Agencies.
  • Assist with research and campaigns on issues relating to welfare reform.
  • To organise in-house training on welfare benefits for appropriate OPFS staff.
  • Assist in producing, maintaining and distributing appropriate information materials.
  • Maintain case records for the purpose of continuity of casework, information retrieval, monitoring and reporting.
  • Recording client cases using Advice Pro Case Management System as required to enable the service to be monitored and evaluated.
  • To adhere to all requirements of the organisations systems and processes in accordance with the Scottish National Standards for Information and Advice Providers and comply with the Financial Conduct Authority Regulations pertaining to Money Advice.
  • Provide regular reports to the Project Manager on activities against targets

Corporate Responsibilities Include:

  • A commitment to the work of OPFS and our vision and mission
  • Able to work confidentially in a digital environment, including standard Microsoft office software packages and cloud-based CRM databases
  • To take a flexible approach to work and duties within your range of responsibility and carrying out other duties as directed by Managers.
  • To actively contribute to organisational cohesion, encouraging cross-team working, and a positive problem-solving approach.
  • To work in line with OPFS's values and Code of Conduct
  • To take personal responsibility and ensure compliance with corporate policies including safeguarding, confidentiality, health and safety and data protection
  • To champion and promote equal opportunities and diversity both in your area of work and the wider organisation.
  • To ensure single parent voices and experience informs the design and development of your work where appropriate

Personal Specifications


  1. Proven experience in advice work and representation at benefit appeals
  2. In-depth current knowledge of the benefits system
  3. Experience of managing a complex caseload and maintain up to date recording
  4. Able to understand wishes and needs of service users and advocate on their behalf.
  5. Good knowledge of single parent issues and the effect of Welfare Reform on single parent families.
  6. Fully competent in using Microsoft Office 365 and custom database packages,
  7. Ability to work under pressure, on your own initiative, but also to be part of a team
  8. Commitment to working to the organisation’s policies and procedures
  9. Ability to work in an organised manner
  10. Excellent organisational, communication and report writing skills
  11. An ability to deal with clients and other professionals in a sensitive manner
  12. Strong negotiation and problem-solving skills.


  1. Relevant qualifications
  2. Clean driving Licence and access to a vehicle

Terms & Conditions

  1. Confirmation of Appointment: Fixed term contract until 31st March 2022 with the possibility of extending (dependent on funding). Confirmation of appointment is subject to satisfactory completion of a 3-month probationary period, references, and receipt of a satisfactory disclosure check.
  2. Salary: Points 13-17 £22542 - £27552 – for full time pro rata for 30 hours per week is £19322 - £23616
  3. Hours of work: Hours of work will be 30 hours per week, worked flexibly to meet the demands of the job
  4. Holidays: Holiday entitlement of 5.6 weeks per annum pro rata to the hours worked. This will include an additional 5 days per year after 5 years’ service. (This will be prorated from your start date in the fifth year of service).
  5. Pension: You will be auto enrolled from your start date. OPFS pays 3% of your salary and you pay a minimum of 7%.
  6. Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training.
  7. Equal Opportunities and Family Friendly Employment: OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People status.

The job description is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.

Application notes

Closing date: 18th June, 5pm

To find out more and to apply, please visit our website