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Service Delivery Manager, Edinburgh Mental Health Services

  • Full time
  • £32,045 – £35,418
  • Edinburgh
  • Closing 13th June 2021

  • Advertised from 24th May 2021
  • 37.5 hours per week, permanent. Hours to be worked flexibly to meet the needs of the service. Permanent. Salary dependent on skills & experience. (Plus, an on-call allowance of £20 per shift).


LinkLiving is a Scottish health and wellbeing charity that supports people of all ages to overcome the negative impacts of trauma, mental health, inequality, and isolation. We deliver our support to service users through a range of models including:

• Personal development and employability programmes

• Self-help coaching

• Supported accommodation

• Care at home

• Housing support

• Befriending

• Social cafes

At LinkLiving, our values are at the heart of everything we do and we put the people we support first. It is important to us to find people with the right values, behaviours and attitudes to match our own. Our values are:

• Empathy (listen to and understand an individual’s needs and circumstances)

• Respect (treat others the way they wish to be treated)

• Integrity (be honest and have strong moral principles)

• Caring (show kindness and concern for others)

Our Edinburgh Mental Health Services are underpinned by our trauma-informed approach to support delivery and we work with people experiencing mental health issues to live as independently as possible within their own homes. For some services, this includes supporting people with the administration of medication. Multi-agency working with a range of statutory and voluntary organisations, including

colleagues in the NHS is a key part of the service we deliver, ensuring that the people we work with get the support they need.

Comely Green

Our Comely Green service comprises two elements: Core and Cluster and Visiting Support. Our Core and Cluster project based at Comely Green provides support to people affected by mental health issues. Most of the people we support have spent a significant amount of time in long-term psychiatric hospital care. Our support enables the people we work with to live as independently as possible in their own home with the reassurance that the staff team that supports them are based close by. Our Visiting Support service operates from Comely Green and provides outreach support to people with enduring mental health issues living in the wider community. We provide a visiting housing support service which enables people to live as independently as possible in their own homes within the wider local area.

Edinburgh Mental Health Service

Edinburgh Mental Health Service is a visiting housing support service, delivered by area-based teams working across Edinburgh. We deliver visiting housing support to people in Edinburgh who experience a variety of mental health problems. Our support includes: • Engaging with people and professionals who have an interest in their welfare. • Equipping people with skills and tools to help them manage their mental health • Developing personal support plans with the supported person to help them identify and achieve the outcomes they desire We work from a recovery-based perspective, which means we enable the people we support to live a good life – as defined by them – with or without symptoms.

The Job

The Service Delivery Manager will be responsible for all services aforementioned and will use their knowledge of social care and mental health to lead, motivate, develop and supervise staff teams who provide professional trauma-informed services to people experiencing enduring and complex mental health issues.

The Service Manager will participate in a range of external networks for the benefit of service users, acting as an ambassador for the whole organisation internally and externally, and will negotiate effectively with external funding partners to secure funding for service consolidation and development.

Leading by example, the Service Delivery Manager will respond to a review of needs, gaps and best practice, maximising service user involvement and choice. They will oversee support services to service users in line with service delivery and regulatory standards requirements. The Service Delivery Manager will be required to be the Registered Manager for the service and will be required to participate in an on-call rota.

In addition to this the Service Delivery Manager will also manage a complex budget of funding from Health, Local Authority, Scottish Government and others including grant making trusts, and manage a complex and extensive range of stakeholders.

To find out more about a career in care, the following video provides an insight into what you can expect -

About You

The post holder must have a good standard of secondary education and have gained a practice qualification (e.g. Social Services and Healthcare at SCQF Level 9). We are looking for applicants who have experience of leading or being part of a management team leading a social care / mental health service.

You must be able to demonstrate specialist knowledge and experience in mental health support and have knowledge of issues affecting service users (including any legislative issues).

In addition, the post holder must be able to remain focused in the face of conflicting demands and be able to prioritise and plan their own and other members of the team’s workload.

The Service Delivery Manager must be able to travel between services as required and also meet the requirements of registration with the Protection of Vulnerable Groups Scheme.

Successful applicants will be required to register with SSSC within 6 months of their start date.

Further Information

To find out more about what LinkLiving do, please visit our website at

What’s in it for you?

LinkLiving offers excellent terms and conditions, and as an Investor in People and Healthy Working Lives Gold Award holder, we aim to provide a wide range of development opportunities and healthy living initiatives. We offer a wide range of training and development opportunities.

You will work with colleagues who share our objectives – our employees, volunteers, funders, and our project partners. In return, we want people who are passionate, caring and dedicated, committed to our vision and values and will work to the highest professional standards.

As a LinkLiving employee, you'll benefit from generous annual leave entitlements, a wide range of learning and development opportunities, highly competitive employer pension contribution rates, discounts on shopping, restaurants and other services via Westfield Rewards, enhanced maternity and sick pay entitlements, employee support and counselling service and occupational health services.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration.

Application notes

Closing Date: Midnight on Sunday 13 June 2021

Interview Date: Interviews are being held week commencing 21st June 2021 at Link’s Edinburgh office where social distancing will be observed / via MS Teams

How to Apply

Our online application method is the most efficient way to apply and can be started by visiting our website

You must complete an application form to be considered for any of our vacancies. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. If you do not receive an email confirming receipt of your submitted application form, please contact

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at and detailing which format you would require.

Please note that CV's will not be considered.

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.