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Service Development Manager
- Full time
- Circa £35,000
- Edinburgh (working remotely until further notice)
- Closing 7th June 2021
- Advertised from 13th May 2021
- Permanent
Role
About St John Scotland
St John Scotland is a Scottish charity focused on developing community health resilience in order to save lives across Scotland. Most of our service in Scotland is delivered by volunteers across 12 Local Area Committees.
We have a proud history of providing and supporting lifesaving services in Scotland, both through our dedicated volunteers and by working alongside other organisations. However, following a recent strategic review, we recognise that St John Scotland is not well known in Scotland, and that we need to develop and strengthen our four existing core services to have a consistently positive impact across the country.
We are ambitious to build a sustainable future in which St John Scotland is a well-recognised and effective Scottish charity developing community health resilience through active local volunteers and collaborative working.
About the role
The Service Development Manager will lead a new team of Development Officers supporting our local volunteers to develop and deliver services in their local communities. The focus of activity is on our core services (Patient Transport, Public Access Defibrillators, CPR Training and Community First Responders) in order to build and consolidate the identity of St John Scotland nationally and in local communities.
The focus of the role will be:
• Developing and managing our core services at a national level, ensuring effective budgeting, planning, and reporting. This is very much a collaborative process, working with Area Teams, the Board, and partners to determine what is achievable and desirable in each Area in contributing to overall strategic objectives
• Building the capacity and enthusiasm of volunteer teams to deliver outcomes, ensuring that all of our volunteers feel recognised, supported and enabled
• Managing and developing a team of up to four part-time Development Officers (to be recruited summer 2021) who will be based remotely in different areas of Scotland, to support the Areas in delivering charitable services.
• Contributing to the continuous improvement of our charitable services by encouraging and enabling collaboration across Area Teams, ensuring effective governance arrangements are in place for all services, and working alongside partner organisations to develop best practice in service development and delivery.
Person specification
Qualifications / Education
o Higher Education with evidence of ongoing professional development.
Experience
o Working with volunteers and staff in a leadership role within a decentralised organisation to deliver specific outcomes.
o Community engagement to initiate projects, develop, deliver, and demonstrate impact.
o Developing effective partnerships, collaborative working arrangements and/or service agreements with multiple organisations which demonstrate contribution to overall objectives.
o Managing a programme/ multiple projects, event planning and administration reporting to senior management / Board level.
o Experience directly relevant to any of our core services is highly desirable
Knowledge and Skills
o Ability to work collaboratively with volunteers, colleagues, and partners to develop and deliver services.
o Knowledge of governance and operational requirements of working within the Charity sector.
o An awareness of community health resilience and equalities issues is desirable
o Holding a First Aid or similar qualification is desirable. A willingness to undertake a relevant qualification is essential.
o Excellent IT skills, including experience of using the full Microsoft Office suite with a particular focus on communication within a decentralised organisation.
Personal requirements
o Able to demonstrate leadership combined with a willingness to work alongside volunteers to support them and their activity, to empower others and work collaboratively.
o Highly motivated and resilient. Able to use initiative, demonstrate discretion, sound judgement and effective decision-making ability.
o Excellent communication skills such that you can communicate effectively with people and groups from primary school children to Board Members
o Flexibility and adaptability
o Accuracy and attention to detail
o Clean UK driving license and a willingness to travel on charitable business and work flexibly to enable effective engagement with our volunteer teams across Scotland.
Application notes
Download a full role description and person specification below
Please submit applications by CV and covering letter, explaining how your skills and experience would be a suitable fit for the role, to info@stjohnscotland.org.uk
Closing date: 09.00am on Monday 7 June
Interviews to be held w/c 14 June by Zoom
Downloads
CRM Process Analyst and Implementation Lead
- Full time
- £37,870 – £40,501
- Glasgow or Edinburgh with some remote working (Hybrid)
- Closing 3rd April 2024
Introduction
Are you someone who genuinely wants to make a difference? Are you motivated by transformational change? Have you experience in improving processes and creating successful business systems? If so, we want to hear from you!
This is a vital and exciting role that will allow the award winning fundraising team at Children’s Hospices Across Scotland (CHAS) to rethink and change how we use the CRM and the associated processes as we look ahead to the next decade of fundraising.
This multi-disciplinary role will work as part of a small team providing specialist technical expertise to manage the CRM development. You will be responsible for reviewing all existing CRM process to ensure they are appropriate for the new system as well as managing the implementation of integrations with the CRM and third party applications.
Key responsibilities
- Lead the analysis and development of existing processes to support the growth ambitions of CHAS and align with the move to an updated version of our current CRM.
- Research, propose and develop changes to policies, services and processes
- Train and support colleagues in the move to our updated CRM
- As a process improvement expert you have freedom to act to address issues identified without reference to line manager working within change control and risk management mechanisms
About you
You will have knowledge of fundraising CRMs and experience in process analysis and change. You will be an excellent project manager and communicator with a proven track record in managing system integration projects.
- Experience in implementation as a functional lead, CRM and fundraising systems or equivalent
- Demonstrable experience of process analysis, process improvement and resolving complex issues
- Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across an organisation
- Excellent communicator with a friendly manner
- Meticulous approach to planning and excellent attention to detail
- Accountable for self, actions and decisions
Communications and Supporter Care Administrator
- Full time
- £22,000 – £23,700
- Edinburgh (Hybrid)
- Closing 8th April 2024
Prostate Scotland, Scotland’s prostate disease charity is looking for an enthusiastic Communications and Supporter Care Administrator to help us in our communications, supporter care and fundraising. Prostate Scotland is a busy active charity working across Scotland to inform, support and advance on prostate cancer and disease. You will play an important role in helping to look after our supporters and fundraisers, assisting with our communications and sending out merchandise to people supporting the charity.
This role will involve:
•Providing support to and administering local level giving and liaising with fundraisers in taking forward activities in aid of Prostate Scotland
•Supporting active fundraisers throughout their fundraising journey
•Administering donations and assisting with communications to supporters
•Helping on the development of fundraising and marketing materials and plans to promote Prostate Scotland’s work
•Ensuring that we have up-to-date information on our Customer Relationship Management System.
•Developing, sourcing, managing and dispatching stocks of branded fundraising merchandise and sending these out to our supporters
•Assisting with the co-ordination and development of communications activity with supporters and service users as part of communications and supporter care team
•Assisting with writing content for social media and website.
Your good people skills will assist us in working with local fundraisers and supporters to help develop fundraising for Prostate Scotland in communities and in events across the Scotland. You will also have the opportunity to attend and represent Prostate Scotland at local fundraising and supporter external events.
This new post will play an important role in supporting the charity’s communications and fundraising by providing support to and administering local level giving and donations and fundraising events and liaising with fundraisers in taking forward activities in aid of prostate Scotland. The role also will involve helping administer donations and assisting with communications with supporters, along with helping on the development of fundraising materials and plans to promote Prostate Scotland’s work.
Good administrative, IT and digital skills will be important. Prior knowledge of prostate cancer and disease is not required (though helpful) and training about this will be provided.
Occasional travel in Scotland will be required. Management of the post will be from the charity’s Communications and Supporter Care Manager. The post is available on a two-year contract.
Top job! Director of Nursing and Family Support
- Full time
- Circa £98,000
- Any CHAS site (On site)
- Closing 14th April 2024
This job doesn’t come up often. In fact, we’ve never advertised it before. Due to an internal move, we are looking for someone really special to be the CHAS Director of Nursing and Family Support.
In Scotland, three children a week die from a life-shortening condition. CHAS provides unwavering care for children who may die young, and their whole families. Our team includes nurses, doctors, AHPs, chaplains, social workers and a wide range of family support specialists. They work across two children’s hospices, in community settings across the country, and in hospitals alongside NHS staff.
Reporting to the Chief Executive and working hand-in-glove with the Medical Director, you will deliver exceptional care for children and families. You will lead a team of 160 nurses and family support staff working across all parts of Scotland and in multiple settings.
Nursing plays a key role in our care, with nurse specialists involved in delivery, education, advanced practice and organisational leadership. You will inspire our nursing and family support teams to deliver exceptional care in hospice, home and hospital settings. You will work closely and collaboratively with NHS partners, to arrange seamless care.
You will envisage new ways of delivering care and lead teams through change as we implement our 2024-2028 Strategic Plan. You will inspire people behind our vision of delivering excellent care every day.
You will be an experienced nurse leader, confident at working in a multi-agency way. The majority of staff in our multi-disciplinary team are nurses, so you will need to have significant experience of leading nurses and healthcare professionals. You will be professionally registered but don’t need to be a children’s nurse.
We would be keen to hear from candidates with the following skills and experience:
- Detailed understanding of nursing and /or family support alongside significant senior nurse leadership experience
- Experienced in a strategic leadership role, working at or close to board level.
- A track record delivering a high quality of care and championing change in line with a strategic plan, supporting colleagues to think broadly about continuous improvement.
- Strong core management and leadership skills including communication, collaboration, strategic thinking, innovation, planning, mobilisation, reporting, commercial awareness, people and finance management.
We are open to hearing from people from a range of backgrounds. You may be working at or near board level in the NHS, health and social care partnership, or operating at nurse director level in a children’s or adult’s hospice.
The role can be based at any of CHAS’s main sites, with frequent travel to others.
The salary is expected to be c. £98,000, depending on experience, and will be attractive to nurses working at very senior roles in the NHS and other organisations. A higher salary may be provided to exceptional candidates who are already working beyond this level. Membership of the NHS Scotland or Local Government Pension Scheme is provided.
We expect this role to attract interest from Scotland, the UK and internationally so relocation expenses are available.
Interviews will be held on 26th April 2024.
This post is subject to a Disclosure Scotland PVG Check.
About you
Are you organised and able to juggle several priorities at the same time? Do you have a good understanding of charity bookkeeping and aren’t scared by multiple funding streams? Have you worked with CRM’s before and are happy to learn more? Are you comfortable working on your own? If yes, then this job could be for you. Especially if you want to work for an organisation who supports children and young people and makes a big difference to families impacted by severe eczema.
About Eczema Outreach Support
Eczema Outreach Support (EOS) is a UK-wide charity supporting children and young people with eczema and their families. Originally set up in Scotland in 2011, we now have over 4,000 member families living across the UK.
At EOS, we want every child with eczema to thrive. We believe that having eczema should not – and will not - stop children's ambitions and dreams. By providing direct practical advice and emotional support to whole families, we empower young people to take back control of their health and break isolation. Our goal is for every child with eczema to know they are not alone.
We deliver a range of activities including one-to-one support via phone & email, we deliver face-to-face events and online activities, such as our virtual High Five Club for kids aged 3-10 and tailored support for teenagers. We also work directly with schools, as well as creating and sharing informative social media content on eczema. We also support families on a wider scale by inputting into eczema research, taking part in clinical networks and raising awareness of the impact of the condition on families’ lives. Our work is always guided by the needs of our members.
We are a small team making a big impact and we can only achieve this by valuing and supporting our people to deliver great work. Recognising the individual strengths of our team and being a flexible and supportive employer are key to our success.
About the Role
Our Business Support Officer will provide vital support across a range of areas including finance, administration and IT so EOS can deliver high quality support to families. You would be the main office contact for EOS which would include periods of lone working. This is a diverse and interesting opportunity to bring your organisational and problem-solving skills and play a key role in our small and passionate team.
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