Patient Adviser (Patient Advice & Support Service)
- Part time
- £26,650 pro-rata
- Edinburgh CABx: Portobello/Leith/Dundas St/Gorgie/Muirhouse & Home-working. Possible travel to Lothian CABx.
- Closing 7th July 2021
- Advertised from 21st June 2021
- Hours: 24.5 hours per week. Work Pattern: 3.5 days per week, or alternating 3 and 4-day weeks. Term: Fixed Term until 31st March 2023. Appointment subject to Basic Disclosure check.
- 25 days annual leave and 10 public holidays pro rata and a 7% non-contributory pension (24.5 days annual leave per year based on 24.5 hours per week contract)
Role
Background:
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.
Purpose of the Post:
Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
Application notes
Application deadline: 12 Noon on Wednesday 7th July 2021
Interview date: TBC – from Monday 12th July 2021
Interview location: Via video call (Zoom)
Interview format: 50-minute interview
Please email your applications to mark.carter@caed.org.uk
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We are looking for an experienced and passionate Head of Counselling to lead and develop this highly-regarded Service. You will lead a team, oversee around 15 committed volunteers and ensure we deliver a safe, professional and effective service to a range of clients. The role is an excellent opportunity for the right person.
Full details can be found in the job description below however a summarised list of some of the main responsibilities can be found below.
The Head of Counselling has a key role:
- Managing and delivering counselling service.
- Ensuring robust governance of the service.
- Working with the church leadership team to ensure there is strong interface with other church ministries and that the counselling service is integral part of its vision and strategy
The Counselling Service is a member of the Association of Christian Counsellors and adheres to their statement of faith and code of conduct.
Main duties and responsibilities
- Lead and manage Ps & Gs Counselling Service.
- Manage Counselling Staff team.
- Oversee a team of volunteer counsellors.
- Provide support and guidance to both qualified and student counsellors.
- Ensure all qualified and student counsellors receive required level of supervision.
- Offer supervision as appropriate.
- Hold a personal caseload.
- Plan a programme of CPD for the team.
- Take the professional lead in reviewing/updating counselling policies and practices.
- Lead and supervise the development and implementation of all operational business plans and service improvement.
- Lead on the recruitment and induction of volunteer trainee and qualified counsellors and volunteer receptionists.
- Attend staff prayers and other staff meetings each week and establish working relationships with the wider staff team.
- Report annually to Vestry.
- You will be responsible for the budgets for the counselling service, under the direction of the Finance Team.
- Ensure team have regular safeguarding training and all safeguarding guidelines are followed.
- Follow GDPR guidelines and ensure IT is used responsibly, including safe storage and appropriate retention of client information.
- With the Support of the Counselling Advisory group, ensure a pattern of review for governance, best practice, guidance and procedures.
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Would you like to make a difference to a person’s quality of life? Would you like to learn BSL while being paid? We are looking for caring and motivated Support Workers to support deaf BSL users to join our team. Could that be you?
Who are we?
Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access, and opportunity.
As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking for people who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh and Glasgow.
You can find out more about us at deafaction.org.
About you
We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you would need some experience of working in a support service and managing /overseeing a team.
We will provide on the job training with the opportunity to complete formal qualifications in social care. If you have knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.
The ideal candidates will be fully committed to our values, which can be found on our website.
The role
You will be leading a team to support *deaf people living in the community. As well as leading a team you will be lone working in the community, delivering a person-centred service supporting deaf people within their own living environment, to enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence. This will include both activities at home and within the community which will promote independence and social inclusion.
You will be accountable to the Support Services Area Manager. By working together, you will ensure that a consistent, high quality support service is provided to deaf service users in their own homes, and that staff are supported to develop and maintain such a service.
Due to the nature of this role, its essential that you can drive and have access to a car.
*deaf: this to includes Deaf Sign Language users, deafened, deafblind and hard of hearing people.
You will be asked:
• To actively monitor and develop individual and team performance by ensuring effective supervision and Performance Development Reviews/Reports (PDRs).
• Be responsible for any risk assessments at the service users home as part of your Health and Safety responsibilities.
• To provide clear direction, co-ordination, feedback, and day to day line management for the work of a delegated group of staff. Thus, ensuring their motivation to provide outcome focused, person centred services.
• To assess any new service users for the service and match them with staffs.
• To be involved in recruitment for new staff for the service.
• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.
• To assist service users with personal care tasks where appropriate.
• To be involved, as appropriate, with all household tasks, maximising service users’ participation.
• To record the day-to-day finances (where relevant) and household budgets of service users.
• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.
• To ensure the health, safety and security of individuals and their environment.
What is on offer? What do we offer?
• Occupational pension scheme with employer contributions of 6%.
• 32 days leave pro rata (including bank holidays) pro rata for part time.
• 24/7 access to an Employee Assistance Programme provided by Health Assured.
• In-house Mental Health First Aiders.
• Access to the Cycle to Work Scheme and IT Voucher Scheme.
• Ongoing support for learning and development through our PDR process
• Death in service benefit
Women's Support Worker (Female Only*)
- Part time
- £23,340 – £24,585 pro-rata
- Edinburgh (On site)
- Closing 3rd May 2024
Sacro’s mission is to deliver life-changing services that empower people, give hope and protection, and help to build safe communities.
We are looking for 2 x Women’s Support Workers from Black, Asian and Minority Ethnic (BAME) backgrounds to deliver direct practical support interventions for Sacro’s new Aditi Women’s Wellbeing Service in partnership with Multi Cultural Family Base (MCFB). You must have experience of cross-cultural work, be an effective communicator in English as well as in another language prevalent in Scotland’s Black, Asian and Minority Ethnic (BAME) communities, highly organised and have effective casework management skills.
You will be responsible for delivering direct support and mentoring interventions to BAME women affected by domestic abuse and Honour-Based Violence (HBV) and for maintaining accurate case notes. You will operate within the Scottish Government’s Equally Safe Strategy as well as Sacro’s policies and procedures and will escalate any safety/well-being concerns around adult and child protection to the Service Co-ordinator/Service Manager. You will be responsible for monitoring women’s well-being throughout their journey within the service and for making appropriate follow-on referrals to relevant services. You will also be required to organise, deliver and participate in group community activities.
Membership of the Protecting Vulnerable Groups (PVG) scheme is a requirement this post. We particularly welcome applicants from BAME communities for this post, and applicants must be female. Funded by the City of Edinburgh Council.
If you would like an informal chat about the requirements of the post, please contact Sue Waddington by email at Swaddington@sacro.org.uk
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