Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as the Advice Line Lead Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line practitioners provide a qualified, supportive listening ear and all our health advice is based on current Scottish and UK medical guidelines.

The role of the Advice Line Lead Coordinator is to manage and develop a team of Advice Line Coordinators and Volunteers ensuring high quality and effective service delivery.

We are seeking an enthusiastic individual with a qualification in Health or Social care and/or evidence of demonstrable experience within health and social care settings and who has experience /skills in a management role. Management qualification desirable but not essential.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

About the Role: We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and local volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using member insight gathered from local members.

Responsibilities:

At CSSC, we must ensure that our offer, both locally and nationally, provides our members with a great experience and enables them to do the things they love. To help us achieve this, you will:

• Support volunteers in delivering a regional and local programme aligned with CSSC's strategy, mission, vision, and values.

• Use the local member insight to deliver what our members are looking for, as well as introduce them to new opportunities and activities.

• Ensure adherence to operating processes, framework, and legislation.

• Enhance volunteer skills and experiences, celebrate volunteering, and attract new volunteers to CSSC.

• Collaborate with the Regional Chair and volunteers to monitor progress, attend local meetings, and evaluate the delivery of activities and events.

• Foster effective networking and collaboration across the team, champion best practice and seek out new ideas and ways of doing things.

• Attract, recruit, and induct new volunteers to ensure confidence and excellent service provision for our members.

• Ensure key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.

About You:

• Effective time and workload management skills.

• Resilient and flexible with the ability to work under pressure.

• Strong relationship-building and management skills.

• Ability to work independently and collaboratively within a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed.

• Committed to continuous improvement and innovation.

Key Skills & Experience: Essential

• Minimum of 3 years relevant volunteer management experience.

• Good working knowledge of MS Office including Word, Excel, and Outlook.

• Effective written and verbal communication skills.

• Full UK driving license (travel required).

Desirable

• A relevant degree or professional qualification in volunteer management (not essential but advantageous).

• Experience with building and working with high-performing teams.

• Working knowledge of CRM and digital Event Management Systems.

What We Offer:

• 24 ½ days annual leave + Bank Holidays.

• Free CSSC Membership.

• 90 minutes of wellbeing time per week.

• Flexible working arrangements.

• Excellent company pension schemes.

• Training and Development opportunities.

• Access to Employee Assistance Programme.

About Us:We are a not-for-profit membership organization with over 130,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organization values are Passionate, Progressive, Supportive, and Social.

“Empathy is seeing with the eyes of another, listening with the ears of another and feeling the heart of another”

Alfred Adler

| Compassion | Integrity | Respect | Realising Potential | Inclusion |

Health in Mind is one of Scotland’s best-known and trusted Mental Health Charities. Established in 1982 we have evolved in response to need which means we actively promote positive mental health in local communities across Scotland. Our vision is straight forward, we build hope and live life through our values because people are at the heart of what we do.

We have a great opportunity for a number of experienced practitioners to join our team. You will bring compassion, integrity, positivity and reflection, delivering effective and high-quality support to those individuals who access support from Future Pathways.

Future Pathways offers support to people who were abused or neglected a child when they were in the Scottish care system. The service was established alongside the Scottish Child Abuse Inquiry and has expanded considerably since its start in 2016. Future Pathways’ aim is to help people live well. To change paths, enjoy life, succeed and grow.

Reaching our shortlist is straightforward providing you can say ‘yes’ to our list of ‘must haves’. You can start your journey now by simply downloading an application pack from our website but before you start your travels, please kindly make sure the following ‘fits’ into your career and personal attributions rucksack because life is a journey.

• We’d like a degree in Health and Social Care, Social Work or equivalent but, if you hold a recognised, relevant professional qualification at a minimum SVQ Level 4 with relevant workplace experience this works too.
• Up to date child and vulnerable adult protection knowledge together and ideally completion of suicide prevention training such as ASIST.
• You are an exceptional compassionate individual with experience of working with those in society who’ve faced personal challenges, childhood disturbance, abuse, separation, institutional care and trauma
• Curiosity, empathy and a focus on learning, empowerment, collaboration and self- awareness.
• Experience of personal outcomes focused approaches, working in partnership with people to set goals, agree plan and support people to achieve their potential.
• Able to hold hope and walk alongside someone on their journey, you are good at nurturing self confidence and supporting people to make positive changes in their lives
• Worked with staff in accordance with the statutory framework and requirement including GDPR, BACP, the SSSC and the Care Inspectorate.
• Knowledge of and positive engagement with Impact Evaluation and Quality Assurance Frameworks for the purposes of continuous improvement. and practice development.

With a great range of benefits including 30 days annual leave plus 10 public holidays and 2 wellbeing days, we work fulltime 36.25 hours per week.

Committed to Equality, Diversity and Inclusion, we embrace and encourage people from all walks of life, including welcoming applications from Neurodiverse individuals. It is important to us that you feel comfortable and confident and, as such, we are willing to adjust or adapt our application, interview and selection process to suit your needs, including working patterns and hybrid working wherever and whenever we can. Simply contact us and we’ll come back to you.

This role does, however, require periodic but not continuous office presence.