Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We
know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England,
Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services
work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to
one and also strengthened our ability to support those people facing the most barriers to preventing or ending
About the role
As an Engagement & Assessment Worker, you will be the first point of contact for someone who comes to Crisis for
help to end their homelessness. You will build relationships to identify both the strengths and support needs of
the individual. You will work intensively with people to help stabilise their housing situation as well as
identifying opportunities for them to access the wider Crisis service offer, including our Coaching and
Strengths & Assets services, to end their homelessness for good.
The successful candidate will:
- be passionate and dedicated about ending homelessness
- have a good knowledge of Scottish housing and
- have a good knowledge of issues affecting homeless people, including housing,
welfare issues, trauma, substance use, involvement in criminal justice services, and social
- have a proven track record of successfully using coaching, IAG or psychologically informed
approaches with people who have experience homelessness
- skills and experience of partnership working and
- be flexible and adaptable to change
- be a strong team player, able to use their own
initiative and reflect on their own practice
You may have previous experience in the voluntary or statutory sector with a focus on working alongside marginalised
people or groups.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve.
We are actively working towards our organisation being a place where everyone can thrive and make their best
contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and
experiences we can bring to this work, the better. We particularly welcome applications from people who have
lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
scheme with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28
days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared
parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list
of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues
across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a
truly diverse organisation.