This vacancy has now closed

Practice & Quality Manager - Glasgow Drug Crisis Centre

  • Full time
  • £30,724 – £34,410
  • Glasgow
  • Closing 6th May 2021

  • Advertised from 22nd April 2021
  • Ref: 1661


About Turning Point Scotland (TPS)

TPS works with adults who are experiencing a range of support needs. This includes housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe they are the experts on their support needs. It is for us to work creatively with them and with partners to ensure we meet those needs.

Every day we work with well over 4,000 people and every year around 8,700. We help them to address issues they are experiencing and recognise their own skills and interests.

We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life. And we do this through focusing on their strengths and the valuable contributions they can make to their communities.

We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rights, responsibilities, roles, resources, and relationships that society makes available to its members.

About this role

The role of PQM is a new role to the service which we have implemented as part of the integration of GDCC and Glasgow Homelessness Service (Link Up). The post will be a critical member of our senior leadership team within the service working closely with the Service Manager, other managers and staff to drive a culture and best practice within quality and performance. There will be an expectation to implement and monitor our quality and audit control procedures and using you leadership skills to lead on elements of continuous improvement. The role will work closely with our clinical management to team to ensure we deliver an integrated service across health and social care.

Job Purpose: To support the Service Manager in delivering consistent and high quality services to all stakeholders. The main emphasis is to develop quality processes and systems that will improve practice across the service and to work with others to implement these. These will focus on our practice with the people we support, staff support and development systems, practice guidance and practice audit and development throughout the service.


Service Delivery and Development

  • Support the Service manager and Management team to maintain the continuing relevance of services to individuals’ needs and purchaser requirement.
  • To lead in practice and quality aspects of service development as delegated
  • Be involved in the ongoing planning, monitoring and evaluation of support plans and risk assessments.
  • Maximise stakeholder involvement in service planning and promoting ‘Citizenship’
  • Ensure that equality of opportunity and the celebration of diversity is reflected in all aspects of service delivery, promoting the citizenship of the people we support
  • To develop service practice and share developments across the organisation.

Application notes

Please visit our website for more information

Closing date: 6th May 2021

Charity No SCO28827