Digital Advice & Content Team Manager
- Full time
- £30,714 – £35,000
- Edinburgh*
- Closing 27th April 2021
- Advertised from 13th April 2021
- 35 hours per week. Type of contract: Permanent. Salary commensurate with experience
Role
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.
Lead a dynamic, agile team to deliver Citizens Advice Scotland’s digital advice content.
You will manage the delivery of high-quality digital advice and the production of content, making sure it is accessible and driven by user needs. You will also contribute to website development in order to meet the advice needs of the public and for the Citizens Advice network in Scotland as a whole.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.
Application notes
Closing date: Tuesday, 27 April 2021, 5pm
Interviews: TBC
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website:
cas.org.uk/vacancies/digital-advice-content-team-manager-citizens-advice-scotland
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Would you like to make a difference to a person’s quality of life? Would you like to learn BSL while being paid? We are looking for caring and motivated Support Workers to support deaf BSL users to join our team. Could that be you?
Who are we?
Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access, and opportunity.
As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking for people who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh and Glasgow.
You can find out more about us at deafaction.org.
About you
We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you would need some experience of working in a support service and managing /overseeing a team.
We will provide on the job training with the opportunity to complete formal qualifications in social care. If you have knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.
The ideal candidates will be fully committed to our values, which can be found on our website.
The role
You will be leading a team to support *deaf people living in the community. As well as leading a team you will be lone working in the community, delivering a person-centred service supporting deaf people within their own living environment, to enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence. This will include both activities at home and within the community which will promote independence and social inclusion.
You will be accountable to the Support Services Area Manager. By working together, you will ensure that a consistent, high quality support service is provided to deaf service users in their own homes, and that staff are supported to develop and maintain such a service.
Due to the nature of this role, its essential that you can drive and have access to a car.
*deaf: this to includes Deaf Sign Language users, deafened, deafblind and hard of hearing people.
You will be asked:
• To actively monitor and develop individual and team performance by ensuring effective supervision and Performance Development Reviews/Reports (PDRs).
• Be responsible for any risk assessments at the service users home as part of your Health and Safety responsibilities.
• To provide clear direction, co-ordination, feedback, and day to day line management for the work of a delegated group of staff. Thus, ensuring their motivation to provide outcome focused, person centred services.
• To assess any new service users for the service and match them with staffs.
• To be involved in recruitment for new staff for the service.
• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.
• To assist service users with personal care tasks where appropriate.
• To be involved, as appropriate, with all household tasks, maximising service users’ participation.
• To record the day-to-day finances (where relevant) and household budgets of service users.
• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.
• To ensure the health, safety and security of individuals and their environment.
What is on offer? What do we offer?
• Occupational pension scheme with employer contributions of 6%.
• 32 days leave pro rata (including bank holidays) pro rata for part time.
• 24/7 access to an Employee Assistance Programme provided by Health Assured.
• In-house Mental Health First Aiders.
• Access to the Cycle to Work Scheme and IT Voucher Scheme.
• Ongoing support for learning and development through our PDR process
• Death in service benefit
Our Activity Centres provide innovative and person-centred services and support to veterans struggling with sight loss. This job exists in order to provide tailored support to veterans carrying out woodworking projects. You will work alongside the veterans to identify abilities, share ideas and plan projects within the activity Centre. You will ensure that the support provided is person-centred, tailored to their needs and is the right support for them. You will support the leadership team to coordinate and manage the activities provided within and from the Activity Centre which will support the overall wellbeing of the veterans and their families. You will work closely with colleagues across the organisation and external stakeholders to ensure that veterans can access the relevant support.
About us
We're one of Scotland's oldest charities - for more than two centuries, we've been supporting and empowering people with sight loss to live fulfilling lives. We're proud of all we've achieved in the past - but we have our sights set firmly on the future.
We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.
We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.
This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.
The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Core Duties
- Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
- Support advisers to produce accurate, legible and complete client records.
- Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
- Undertake advice work as and when required.
- Implement effective Triage Service
- Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
- Actively implement the Aims and Principles of the CAB service, together with its other policies.
Essential Criteria
- Delivery of advice and information services to clients.
- Ability to work without supervision
- Basic training skills
- Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
- Ability to analyse and interpret complex information
- Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
Desirable Criteria
- At least 2 years’ experience of supporting others in advice provision
- A working knowledge of CASTLE for the purpose of recording client cases
- Commitment to ongoing training
- Working within the voluntary sector
- Experience of supporting vulnerable clients
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