- Advertised from 9th April 2021
Role
We are currently seeking applications for Team Managers within Social Security Scotland based in Dundee.
This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.
The Team Manager role offers an exciting opportunity to work in new and developing teams that will be part of Scotland's new Social Security Agency.
The opportunities in this role may vary; from leading and developing a team of Client Advisors to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, have a passion for customer service, are adaptable and lead by example.
This is an exciting time to be involved in the Social Security Agency's start up, it is a key position allowing you to influence change and client experience within the agency.
Essential Criteria
1. Experience of managing, leading and developing colleagues to reach their potential.
2. Demonstrate the ability to build, develop and maintain good working relationships, which produces excellent service delivery in meeting the needs of clients.
3. Strong organisational skills, with the ability to work on your own initiative, whilst initiating and leading change.
Specific Duties
These are important roles within the Agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens. You will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows.
The main duties are:
• Line manage, support and develop a cohort of Client Advisors.
• Be responsible for quality assurance, performance, attendance management, diversity and fairness at work.
• You will support all elements of our People Strategy including carrying out monthly conversations and staff appraisals.
• Build and maintain a constructive and encouraging team environment where your teams understand their contribution to the Agency’s objectives.
• Create a culture that makes the teams part of designing the solutions.
• Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively, appropriately and consistently.
• Manage changes to policy and processes efficiently and constructively.
Seek to find new solutions to improve business processes, quality and client satisfaction.
Qualifications Required
For jobs in Band B, you must hold a minimum of 3 Highers or equivalent.
As an alternative to academic qualifications, relevant experience will be considered: experience of managing, leading and developing colleagues to reach their potential.
Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.
Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.
In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.
Application notes
To apply please visit our website
Closing date: 21 April 2021 at 11.55pm
Authentic Voices Project Manager
- Part time
- £30,363 – £33,737 pro-rata
- Dundee (On site)
- Closing 29th April 2024
DVVA and the Protecting People Strategic Support Team based within Dundee Health and Social Care Partnership are seeking a passionate and dedicated Authentic Voices Project Manager to play a pivotal role in amplifying the voices and experiences of individuals with lived experience within strategic planning and decision-making forums. This will include an initial focus on the protecting people partnerships and committees. This position is instrumental in supporting a whole system culture shift in strategic spaces and ensuring that the needs, perspectives, and insights of the individuals we serve are authentically represented and integrated into the development and improvement of our programs and initiatives.
The post holder will be employed by Dundee Volunteer Voluntary Action and co-located to work as a member of the Protecting People Strategic Support Team (based within Dundee Health and Social Care Partnership).
Ideally you’ll have experience of supporting the engagement of people with lived experience as well as networking with a variety of partners and stakeholders. You’ll be able to balance the differing needs and expectations of those you are working with to facilitate successful working relationships and outcomes. Qualified to degree level in a relevant subject, and with significant working experience, you’ll have experience of project management and delivering change programmes.
Our Activity Centres provide innovative and person-centred services and support to veterans struggling with sight loss. This job exists in order to provide tailored support to veterans carrying out woodworking projects. You will work alongside the veterans to identify abilities, share ideas and plan projects within the activity Centre. You will ensure that the support provided is person-centred, tailored to their needs and is the right support for them. You will support the leadership team to coordinate and manage the activities provided within and from the Activity Centre which will support the overall wellbeing of the veterans and their families. You will work closely with colleagues across the organisation and external stakeholders to ensure that veterans can access the relevant support.
About us
We're one of Scotland's oldest charities - for more than two centuries, we've been supporting and empowering people with sight loss to live fulfilling lives. We're proud of all we've achieved in the past - but we have our sights set firmly on the future.
We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.
Are you looking for a change of job or career?
Are you passionate about making a positive difference in people’s lives?
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Due to our services expanding we are looking to recruit a Team Manager.
SDS Forth Valley, a project of the Independent Living Association and is increasing its staff team to support the increasing number of individuals, families, children and unpaid carers who are looking to management their own support having received a budget from their local Health and Social Care Partnership. We are the local disabled persons support organisation covering the whole of the Forth Valley area.
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In this role, we require the applicant to take a hands-on approach, leading, managing, and nurturing the Projects team. The key responsibilities will encompass leading service excellence, establishing operational performance benchmarks, optimising project initiatives, boosting efficiency, and cultivating a high-performance environment. Your leadership, persuasive abilities, and relationship-building skills will be essential in driving change, and your essential talent for motivating, nurturing, and maximizing team potential will be invaluable.
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