Reporting Relationship

The Director of Operations reports to the CEO, and attends all Board meetings.

Overall Purpose

The Director of Operations is responsible for governance and operations for Edinburgh City Mission. With specific oversight of finance, fundraising, IT, HR, communications, building management and governance; including Data Protection; Safeguarding and Health & Safety. As such, they lead & line manage the Operations team and will regularly report to the Board on all aspects of their role.

Hours of Employment

35 hours a week, worked flexibly with at least 4 days a week in the office. Hours will vary due to occasional staff meetings, training, events, etc.

Occupational requirement

Edinburgh City Mission is committed to sharing the Christian gospel with the people of Edinburgh. It is essential that every member of the team personally own, communicate and implement the aims and objectives of the Mission, sharing the Mission’s core beliefs and values to the public. Therefore there is a requirement for the post-holder to be an evangelical Christian.

Way of working: you are expected to:

• Actively participate in the life of the Edinburgh City Mission team.
• Act in a professional manner at all times.
• Work in accordance with the Aims and Values of Edinburgh City Mission.

Job Details

Operations, IT and Communications:

• Line manage the Operations team (currently 4 FTE)
• Responsible for assessing Edinburgh City Mission’s IT and other technology needs and sourcing these as required.
• Provide ongoing management of technology needs.
• Provide strategic direction of communications channels (content to be shaped by CEO)

Health & safety and building management:

• Manage the office facilities at Washington Lane
• Responsible for negotiating and managing business contracts, services and leases of equipment.
• As Health and Safety Officer, develop, maintain and report on health and safety policies and procedures for both the office and the outreach teams.
• Manage and report any health and safety incidents appropriately.
• Oversee investment property

Fundraising & finance:

• Oversee the day to day finance operation of the charity.
• In liaison with the Finance Trustee, draft and manage the budget and accounts for auditing.
• Oversee the payment of bills, invoices, expense claims, payroll processing etc.
• Oversee the reconciliation of the accounts and tracking of income & expenditure of funds (using Xero)
• Oversee the implementation of the fundraising strategy & manage the fundraising team
• Oversee organisation wide event management

Governance:

• As safeguarding officer, you are responsible for developing, implementing and reviewing the organisation’s safeguarding policies and procedures to ensure they reflect the most recent laws and regulations.
• Respond to safeguarding issues, providing advice and support to staff and liaising where appropriate with the Local Authority and other relevant agencies.
• Named contact for the VSDS Disclosure Scotland scheme, overseeing the PVG scheme for all relevant staff and volunteers involved in regulated work.
• As data protection officer you will ensure all personal data within Edinburgh City Mission is gathered, stored and processed in line with current legislation.
• Manage and report on key risks within the organisation.
• Keep up to date with charitable governance requirements, informing the Board of any changes before they are implemented.

HR

• Oversee the HR function
• Ensure strategic alignment between overall vision, finance and people plans

Changes to the above may be made by the Board, with prior notice, in discussion with the post-holder.

PERSON SPECIFICATION

The successful post holder will have evidence of these characteristics:

Essential:

• Knowledge of Scottish charitable governance
• Experience of working in the charitable sector
• Team management experience
• Able to develop and implement strategic plans but also respond to rapidly changing situations
• Able to work collaboratively, understanding the complex needs of a range of stakeholders
• Experience of reporting to a Board of Trustees
• Evangelical Christian and actively involved in a church
• Enthusiastic about the aims of Edinburgh City Mission

Preferred:

• Professional level qualification in one of Finance, IT, HR or other operational area

We are seeking a dynamic and experienced individual to join Humanist Society Scotland as our Head of Ceremonies.

This is an exciting and unique opportunity to be involved in far-reaching wedding, funeral and naming services across the entire country. Over one million people in Scotland attend a humanist ceremony every year and this role holder has a unique opportunity to shape how these services are delivered across a wide range of communities the length and breadth of Scotland.

As the Head of Ceremonies, you will play a pivotal role in overseeing all aspects of our ceremonies department, ensuring seamless operations, maintaining high standards, and fostering relationships with both internal and external stakeholders.

We are especially interested in hearing from someone who has experience in strategic development of marketing and promoting services.

As a highly motivated self-directed individual you will manage a network of over 140 celebrants and line manage two support staff. We are seeking someone with considerable people management skills and a strong knowledge of marketing and promotion to direct and ensure delivery of growing the current demand and market share for our services.

In order to avoid conflict of interest and as this role has key management responsibilities in overseeing the delivery of all of our ceremony services this role holder cannot also hold a position as a celebrant. Individuals who are interested in becoming a celebrant can register their interest here instead.

Responsibilities:

• Oversee Day-to-Day Operations:

• Provide guidance and support to the ceremonies support team, including line management of two staff.
• Maintaining strong relationships with key contractors such as our celebrant trainers, emergency out of hours support and celebrant area officers.

• Budget Management:

• Ensure good oversight and planning of related budgets including delegating responsibilities to members of team where appropriate

• Promotional Plan:

• Developing and implementing business plans for sustainable growth, based on sound research and analysis of the competitive markets and future opportunities and then creating and implementing strategies to grow the business.
• Utilise various marketing channels and techniques to reach target audiences effectively.

New Celebrant Recruitment:

• Oversee recruitment and training provision for new celebrants working closely with our trainers.
• Working with our celebrant network to develop meaningful mentoring relationships for new celebrants.
• Ensure feedback from trainees helps further develop and improve our training.

Continuing Professional Development (CPD) Coordination:

• Coordinate ongoing CPD opportunities for celebrants, including organising gatherings and training sessions to enhance their skills and knowledge.

Reviews Oversight:

• Oversee and coordinate professional reviews of ceremonies.

Complaints Management:

• Address and resolve complaints from clients in a timely and professional manner.

Relationships with External Stakeholders:

• Cultivate and maintain strong relationships with external stakeholders, including funeral directors, wedding venues and other relevant partners.
• Collaborate with external partners to expand our celebrant network and reach new audiences.
• Sharing best practices and learning from professional networks of other humanist leaders and groups.

Person Specification:

• Proven experience in a leadership role, preferably within service delivery. This could be in the public, private or third sector.
• Previous professional success in creating a meaningful promotional and marketing strategy to help increase market share.
• Ability to proactively anticipate emerging trends and threats and apply business intelligence to react in response.
• Strong organisational and project management skills, with the ability to multitask and prioritise effectively.
• Sound people management skills including the ability to handle delicate issues such as bereavement, complaints and conflict resolution.
• Strong customer service experience both internal stakeholder facing and external public facing.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Demonstrated proficiency in budget management.
• Independent work ethic with ability to self motivate and direct including ability to work on own initiative and prioritise workload.
• Ability to maintain confidentiality, and an understanding of GDPR principles.
• Has strong experience of ensuring that decisions are data-driven and evidence led.
• Is a committed team player and is used to collaborative working throughout the organisation.
• Good knowledge of humanist principles and practices.
• Professional experience of the wedding or funeral industries would be desirable but not essential.

Join our team and contribute to creating meaningful and memorable ceremonies that celebrate life and humanist values. If you're passionate about making a difference and thrive in a dynamic environment, we want to hear from you!

Are you…

• An experienced manager who can think strategically and lead operationally?
• Passionate about the benefits of positive health and wellbeing
• Keen to use relationship-based ways of working to build resilience and reduce social isolation?

Do you want to play a lead role at the heart of an organisation which makes a real difference to people’s lives?

If you’d love to lead an innovative and varied range of services which all promote health & wellbeing, then this could be the job for you! Our Health & Wellbeing pillar provides Preventative and Early Intervention services which support people to build community connections and promote positive health and wellbeing, thereby reducing the risk of homelessness. We know the power of food and greenspace in bringing people together and building community connections.

About the role

The Health & Wellbeing pillar is full of knowledgeable, experienced, dedicated staff, and this role leads them to deliver the following services:

• Reset
• Food Education
• Golden Years
• OPAL (West Lothian and Borders)

You’ll be responsible for leading the pillar’s strategic and operational activities. This includes planning, budgeting, funding, partnerships, quality assurance and risk management.

About you

You will have a knack for translating strategic aims into operational reality. You will be a role model of Cyrenians’ values-led, relationships-based approach, with experience in managing, developing and supporting services and people. You’ll be keen to use your excellent management skills to support your teams, build connections and share learning across the Health & Wellbeing pillar and beyond.

You’ll bring knowledge of health and social inequalities, their impact on people today, alongside excellent partnership-working and contract management skills. You’ll have experience in building, developing and evaluating services. As this is a busy, complex role, you’ll benefit from being organised and skilled in managing expectations and competing priorities.

We welcome applications from people with lived experience of the issues Cyrenians works on.

How we’ll support you

You’ll be supported by an experienced Director of Services, and join a collaborative, knowledgeable senior management team, who will support you to develop and grow in your role. You’ll also have access to wider Cyrenians’ support, including our learning programme, and staff wellbeing services.

About Cyrenians

At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services. You can find out more about our organisation and our impact online.

Our values

Compassion | Respect | Integrity | Innovation