The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens
advice bureau organisations across Scotland, all operating as independent charities in their own right, and
generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens
Advice Scotland. Also providing significant added value are the national elements of the service run out of
Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free,
impartial and confidential advice that helps them make informed decisions, whenever they need it and however
they choose to access it.
Lead a dynamic, agile team to deliver Citizens Advice Scotland’s digital advice content.
You will manage the delivery of high-quality digital advice and the production of content, making sure it is
accessible and driven by user needs. You will also contribute to website development in order to meet the advice
needs of the public and for the Citizens Advice network in Scotland as a whole.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice
network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice
Scotland staff are currently working from home and we would therefore expect the successful candidate would be
required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance
with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work
from home initially, but be aware that attendance at the normal office base will be required in future. We are
currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work
from home can be discussed with the successful candidate at offer stage.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public
holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our
employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy
to consider other flexible working arrangements where appropriate.