Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.

This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Skills

• Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
• General property management experience including environmental management.
• Can demonstrate effective supplier relationships and a customer care approach.
• Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
• Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
• Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
• An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
• Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
• Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
• Able to record and maintain accurate and up to date personal and numerical
• Data with knowledge of General Data Protection Regulations (GDPR).

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

The ALLIANCE is excited to be recruiting for a new member of our Community Links Practitioner team. We are looking for a Part-Time Community Links Practitioner that will be based in GP practices in Glasgow.

You will provide a person-centred service that is responsive to the needs and interests of a GP practice population. You will support people to identify issues that affect their ability to live well. The post-holder will work collaboratively with individuals to support them through decision making processes and help them decide upon the issues that they would like to address; helping them overcome any barriers to addressing these.

Using service improvement methodology, the Community Links Practitioner will support the existing primary care team to adopt a links approach. They will support existing staff in becoming skilled in identifying local services and matching them to the needs of individual people. Typical examples include social or lunch clubs, self-help groups, befriending organisations, hobby clubs (such as gardening clubs) and employment or voluntary-work agencies.

The Community Links Practitioner will identify community resources and facilitate relationships between these resources and the practice for the benefit of the patient. They will also build relationships and processes with statutory organisations, health services and voluntary organisations such as the Citizens Advice Bureau, Money Advice Service, NHS services and charities.

The aim of the Links Practitioner Programme is to support people to live well through strengthening connections between community resources and primary care in deprived areas in Scotland.

As an ALLIANCE employee you will benefit from:

• 210 hours pro rata annual leave (equivalent of 30 days)
• 13 days pro rata public holiday that can be taken flexibly.
• Additional leave between Christmas and New Year
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Corporate rates for gym membership
• Time of in lieu
• Cycle Scheme
• Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

PVG Scheme membership is required for this post.

Interested in making a difference through community links and social-prescribing?

The ALLIANCE has an opportunity to join our Links team and line manage a cohort of Community Links Practitioners.

You will work collaboratively while managing a cohort of Community Links Practitioners and providing support to the Programme Manager to ensure that the team is properly resourced and supported to fulfil their roles and responsibilities and deliver on outcomes.

You will have:

• At least two years’ experience of working within Community Learning and Development, Social Work, health or related field.
• Ability to develop a non-dependent relationship with awareness of personal and professional boundaries, whilst being supportive and respectful of others and non-judgmental.
• A solution-focused approach.
• Non-discriminatory values.
• Knowledge and experience of working with people who are experiencing complex social and emotional circumstances. For example, people who have social, emotional and mental health issues, live in complex life circumstances, experience chronic pain, drug and alcohol misuse or homelessness.
• Strong understanding of the challenges faced by people living in areas of deprivation in relation to living well.
• Proven and highly effective interpersonal and communication skills in working with people on a 1:1 basis and with organisations
• Excellent influencing, negotiation and motivational skills in order to engage patients and to enable them to take up a wide range of community services and activities.
• Excellent networking and information management skills.
• Knowledge of facilitating service improvement.
• Ability to work effectively as part of a team and on own initiative.
• IT skills in word processing, spreadsheets, email and the internet.
• An ability and willingness to travel extensively within the local community and wider area.

It would be desirable for you to have experience of:

• Experience of working in primary care.
• Educated to degree level or equivalent within a relevant field, e.g. community education, public health, community nursing, mental health, with a minimum of two years post qualifying experience.
• Relevant post graduate experience or qualification in topics such as health behaviour change or motivational interviewing.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days)
• 91 days public holiday (equivalent of 13 days) that can be taken flexibly
• Additional leave between Christmas and New Year
• Contributory pension scheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Corporate rates for gym membership
• Time of in lieu
• Cycle Scheme
• Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

Are you interested in providing a person-centred service that is responsive to the needs and interests of GP practice population who are at risk of/or experiencing homelessness and/or complex needs?

The ALLIANCE is recruiting a new Community Links Practitioner to join their team based in GP practices in Glasgow.

The post-holder will support individuals to identify issues that affect their ability to live well. Working collaboratively with the patient, the post holder will support them through decision making processes to help them decide upon the issues that they would like to address and help them to overcome any barriers to addressing these.

Using service improvement methodology, the Community Links Practitioner (H&CN) will support primary care teams to adopt a links approach. They will support existing staff and the wider CLW teams in becoming skilled in identifying services relating to housing/homelessness and complex needs.

The Community Links Practitioner (H&CN) will identify appropriate community resources related to homelessness and complex needs and facilitate relationships between these resources and the practice for the benefit of the patients. They will also build relationships and processes with statutory organisations, health services and voluntary organisations such as the Complex Needs Service, Homelessness Casework Team, Foodbanks, Money Advice Service, NHS services and charities.

The aim of the Community Links Worker Programme is to support people to live well through strengthening connections between community resources and primary care in deprived areas in Scotland.

The post holder will have:

• Ability to develop a non-dependent relationship with awareness of personal and professional boundaries, whilst being supportive and respectful of others and non-judgmental
• Resilience
• A solution-focused approach
• Non-discriminatory values
• Knowledge and experience of working with people who are experiencing complex social and emotional circumstances. For example, people who have social, emotional and mental health issues, complex life circumstances, experience chronic pain, drug and alcohol misuse or homelessness
• Knowledge and experience of housing/homelessness systems/processes
• Strong understanding of the challenges faced by people living in areas of deprivation in relation to living well
• Proven and highly effective interpersonal and communication skills in working with people on a 1:1 basis and with organisations
• Excellent influencing, negotiation and motivational skills in order to engage people and to enable them to take up a wide range of community services and activities
• Excellent networking and information management skills
• Ability to manage time effectively
• Ability to effectively manage priorities
• Good understanding of data protection
• Knowledge of facilitating service improvement
• Ability to work effectively as part of a team and on own initiative
• IT skills in word processing, spreadsheets, email and the internet
• An ability and willingness to travel extensively within the local community and wider area.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days)
• 13 days public holiday that can be taken flexibly.
• Additional leave between Christmas and New Year
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity and sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Corporate rates for gym membership
• Time of in lieu
• Cycle Scheme
• Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

PVG Scheme membership is required for this post.