Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 20 hours per week.

Tuesday, Wednesday & Thursday in between hours of 8am - 8pm

Primary location: Lanark Sheriff Court, however you will be expected to cover all areas of Lanarkshire (Hamilton court, Airdrie court, Lanark court, Motherwell) locality as well as Paisley court and community.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance. Analytical skills, must be able to understand, collect, analyse, report and present data. The ability to challenge stereotyping, prejudice, discrimination and bias. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Support Co-Ordinator - job description - Victim Support Scotland

Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work in the UK.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Are you a positive, creative and solutions focused individual, with excellent communication skills, and ability to adapt when communicating with different audiences?

Are you used to being able to deliver multiple tasks and projects using own initiative as well as achieving results through collaboration? CrossReach are currently looking to recruit a Business Support and Communications Officer.

This post is to support implementation of the agreed Communication Strategy and assist services when required to adhere to brand guidelines including equality legalities in the content of publications, social media and any other communication platforms. To communicate projects and work undertaken by the business support section to frontline staff and managers where there is organisational learning which might have wider implications for service delivery across all areas.

We are looking for someone with relevant business or communication qualification, 3-5 years’ experience of working within a communication role and experience of using information systems. Microsoft Office, and Creative Design packages and tools

We have three 12 month, fixed term contract opportunities within our Knowledge and Learning team within the Scotland Directorate.

These are exciting opportunities to join our small team as a Knowledge and Learning Officer, working on a variety of projects to provide informed insight on a range of grant-making themes.

As part of our Knowledge and Learning Team here in Scotland, you will work alongside Funding, and Communication and Engagement teams, as well as Knowledge and Learning colleagues across the UK. The role is flexible and varied, responding to the needs of colleagues and stakeholders to lend research or policy expertise, facilitating engagement events and sharing findings and recommendations.

A key aim of this work is to gather and analyse qualitative and quantitative data from our funding programmes and the policy landscape to shape funding decisions and priorities.

You will be able to see the ‘bigger picture’ of our grant-making work and apply creative approaches to identify and embed learning across geographic and thematic areas.

You will have sound critical thinking, thematic analysis and research skills and an ability to convey effective, impactful information for a variety of audiences.

You will be sensitive to ethics in research design and implementation.

As part of the role you will host and facilitate learning events, both in person and online, and therefore you’ll have sound facilitation and networking skills. Occasionally you will have the opportunity to work with grant-holders, external partners and other funders, requiring excellent communication and relationship-building skills.

You will be collaborative in nature and enjoy working proactively and in partnership with colleagues across the fund. An open, supportive and flexible team working approach is necessary.

You will be adept at managing a busy and varied workload.

You will often be responding to short notice requests for information and guidance, while balancing longer term research/report writing and presentation.

You will be curious to explore and test new ideas and ways of working, to ensure our funding reaches those at greatest need. As such an awareness of public policy, Equity, Diversity and Inclusion (EDI), and participation methods would be useful.

Familiarity with digital communication tools would be advantageous.

Interview Date: Week commencing 22nd April in Glasgow

Location: This role is based in our Glasgow office, however we have a flexible, hybrid approach to working. The role will entail occasional travel and potentially overnight stays. Should you have a question on work pattern, please ask.

If you would like an informal conversation about the role specifically, please contact: Lucy McDonald, Head of Knowledge and Learning, lucy.mcdonald@tnlcommunityfund.org.uk

Any questions about the recruitment process, please email: recruitment@tnlcommunityfund.org.uk

Essential criteria

Experience of gathering and sharing evidence to inform learning, including applying qualitative research methods and techniques.

Strong communication and facilitation skills, with experience of holding discussions that enable a range of people to share and discuss ideas.

Excellent report writing skills, and an ability to present information in an engaging and creative way.

A supportive, and responsive, team player with experience of working collaboratively and in partnership to deliver objectives.

Desirable Criteria

An understanding of quantitative research methods, and how they can be used to support qualitative analysis of data.

Familiarity with digital tools that support and enhance how information is captured and conveyed.

Relationship management skills and ability to develop a range of stakeholders and networks to widen the reach of your work.

Knowledge or awareness of the context of the third sector, and key policy and contextual trends which impact communities across Scotland and the UK.

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.

This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Skills

• Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
• General property management experience including environmental management.
• Can demonstrate effective supplier relationships and a customer care approach.
• Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
• Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
• Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
• An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
• Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
• Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
• Able to record and maintain accurate and up to date personal and numerical
• Data with knowledge of General Data Protection Regulations (GDPR).

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).