Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.

This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Skills

• Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
• General property management experience including environmental management.
• Can demonstrate effective supplier relationships and a customer care approach.
• Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
• Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
• Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
• An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
• Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
• Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
• Able to record and maintain accurate and up to date personal and numerical
• Data with knowledge of General Data Protection Regulations (GDPR).

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

To support the evening and overnight running of the Recovery House. This involves supporting residents of the Recovery House to maintain a safe and secure environment as they become and maintain abstinent lifestyles. The position is a strictly waking position. There will be additional support available through the night by way of management on call team.

PVG Scheme Membership is required for this post.

Alternatives operates an Equal Opportunities Policy.

About you

Are you organised and able to juggle several priorities at the same time? Do you have a good understanding of charity bookkeeping and aren’t scared by multiple funding streams? Have you worked with CRM’s before and are happy to learn more? Are you comfortable working on your own? If yes, then this job could be for you. Especially if you want to work for an organisation who supports children and young people and makes a big difference to families impacted by severe eczema.

About Eczema Outreach Support

Eczema Outreach Support (EOS) is a UK-wide charity supporting children and young people with eczema and their families. Originally set up in Scotland in 2011, we now have over 4,000 member families living across the UK.

At EOS, we want every child with eczema to thrive. We believe that having eczema should not – and will not - stop children's ambitions and dreams. By providing direct practical advice and emotional support to whole families, we empower young people to take back control of their health and break isolation. Our goal is for every child with eczema to know they are not alone.

We deliver a range of activities including one-to-one support via phone & email, we deliver face-to-face events and online activities, such as our virtual High Five Club for kids aged 3-10 and tailored support for teenagers. We also work directly with schools, as well as creating and sharing informative social media content on eczema. We also support families on a wider scale by inputting into eczema research, taking part in clinical networks and raising awareness of the impact of the condition on families’ lives. Our work is always guided by the needs of our members.

We are a small team making a big impact and we can only achieve this by valuing and supporting our people to deliver great work. Recognising the individual strengths of our team and being a flexible and supportive employer are key to our success.

About the Role

Our Business Support Officer will provide vital support across a range of areas including finance, administration and IT so EOS can deliver high quality support to families. You would be the main office contact for EOS which would include periods of lone working. This is a diverse and interesting opportunity to bring your organisational and problem-solving skills and play a key role in our small and passionate team.