This vacancy has now closed

House Manager

  • Full time
  • £28,000 – £30,000
  • Based Ronald McDonald House Glasgow
  • Closing 31st March 2021

  • Advertised from 2nd March 2021
  • DOE
  • 20 days annual leave + 12 days Public Holiday days’ leave per year. Pension Auto Enrolment at 5% and a no-cost benefit ‘Death in Service’.


Would you like to run one of the busiest family focused “Houses” in Scotland? Do you have a background in delivering 1st class facilities management, safety, customer service and HR management at the highest level? If so we want to hear from you.

For 365 days a year Ronald McDonald House Glasgow provides a home away from home and support for families whose children are receiving care in the Royal Hospital for Children.

For families with a sick child in hospital our House is a safe haven that allows parents to stay close to their child without having to travel long distances. Families stay free of charge and there is no time limit on the accommodation – once a family is allocated a room it is theirs until their child is discharged from hospital. We have 31 bedrooms, a large kitchen and laundry facilities. Families can eat, sleep, and focus on the most important thing – the health of their child.

We are now looking for an experienced professional who has the ability to thrive in a demanding role and who can be flexible in their working hours to be available to manage the safe operational running of our House and team that supports it to ensure our doors stay open 24 hours a day, 365 days of the year. We run a happy home, even though the people staying with us are going through challenging times. Our small team are dedicated to helping keep families together at the most vulnerable and stressful time of their lives and you will be able to deal with people from all walks of like with sensitivity and compassion at the highest level.

What’s involved?

Reporting to the House Director, you will be responsible for the day-to-day running, line management of staff and administration to ensure the smooth operation of the House and all the Operational and Health & Safety aspects are looked after and budgeted for accordingly to ensure the House is safe and secure. You’ll work with the Board to implement policy and provide regular reports on the management of the House, Health and Safety, Security and family statistics and build relationships with staff at all levels in our partner hospitals.

Who are we are looking for?

This role would suit someone who has experience of running a shared accommodation facility such as a Care Facility, Hotel, School/University, and Hospital Service or similar, where you have managed the Operational, Facilities, Safety, HR, Policy, Budgeting and Customer facing aspects of your role.

You must have experience in managing a team and be comfortable undertaking appraisals, development plans and HR practices and be able to set and achieve targets within agreed expenditure budgets.

You will also be experienced in implementing Health & Safety requirements and have experience in being audited.

You will have the highest level of experience in a customer-focused environment and be proficient with Microsoft Office packages including Outlook, Word, and Excel.

Above all you will have a real desire to make a difference to the families who stay with us.

Working Hours:

This is a Full-time permanent post 37.5 hours per week.

Hours of work are between 7:00am and 9:00pm Monday to Friday / 9am to 6pm Saturday & Sunday Flexibility is required to ensure that the House is fully staffed 365 days per year. This will involve being part of the ‘on call’ rota for emergency purposes and may require actual attendance at the House.

This post is subject to a Basic Disclosure check

Find out more about us:

We would love you to join our small but dedicated and friendly team. To find out more about the families that we help and the difference you could make to the families who need us, please visit our website

Application notes

Please read our full person spec and job description and if this sounds like a role you could do we look forward to receiving your completed application. Please email this to before 12 noon on Wednesday 31st March.

Key Dates for this Post:

• Closing date for applications Wednesday 31st March at Noon.

• Interview Via Zoom, Tuesday 6th April.

• Second Interview in person at Ronald McDonald House, 1299 Govan Road Glasgow, Friday 9th April. Interviews will be within Covid Safety Regulations.

Please note application is by application form only. We will not accept a CV’s and only applications that match our essential criteria will be considered. We are a very small team and whilst we will do our very best to reply to everyone, we will be in touch directly with you if you have been selected for interview by email. Please check your junk or spam folders. If you do not hear from us before the initial interview date then regrettably you will not have been selected for interview. We are not able to provide individual feedback on this occasion.

If you need help completing and returning your application to us in an alternative format, please let us know. We are an equal opportunities employer. Please contact us on or 0141 201 1900