Helpline & Admin Officer

  • Full time
  • £19,000
  • Glasgow
  • Closing 1st June 2020

  • Advertised from 21st May 2020


GDA is a vibrant disabled people led organisation with over 5000 Members – the biggest groundswell of disabled people in Europe. GDA is a leading example of a community of interest and identity: this means we are connected by common barriers, a shared understanding of solutions, a sense of belonging and a shared identity as disabled people. Our mission is to build the confidence, connections and contributions of disabled people; our vision is that disabled people can participate fully in their own lives, communities and wider society with the support they need and with choices equal to other people.

COVID19 has supercharged inequalities disabled people face and in response we have secured funding from the Scottish Government special COVID funds and the National Lottery Community Fund to meet needs around disabled people’s wellbeing including their physical and mental health. This is for a Wellbeing Service which will include check in calls to offer support to those people who are struggling as well as a COVID Helpline and a Lifeline Service to co-ordinate essential food, medication and other resources to be delivered.

GDA is seeking an experienced self-motivated, flexible and multi-skilled individual to operate our ‘Covid-19 Helpline’, working collaboratively with other GDA staff and partners. The Helpline and Admin Officer will be the first point of contact for callers to our Covid Helpline. You will need to respond sensitively to those who call the helpline, establish their needs and make referrals to the most appropriate element of GDA’s Covid Response (details listed in the JD&PS). Experience of supporting people in challenging circumstances is essential as is the ability to demonstrate empathy and understanding.

As a valuable member of the staff team, the postholder will deliver the highest quality service, ensuring that GDA is responsive to disabled people’s needs and striving to ensure that everyone who contacts us feels that they have had a positive experience and have been treated with kindness.

The role will also include contributing to the smooth administration of GDA admin supports, as part of the Office Manager’s Team.

These are fixed term posts initially funded for 6 months and dependent on current context and related funding.

Application notes

See below for application pack or call 0141 556 7103, email:

Completed applications must be returned by 5pm on Monday 1st June 2020.

GDA positively welcomes applications from those with protected characteristics such as disabled people, people who are LGBTQIA+, black and minority ethnic people, women, younger and older people and those from a variety of faith backgrounds.

Scottish Charity No: SC034247.