Service Delivery Manager, Falkirk Young Persons’ Services

  • Full time
  • £30,304 – £35,184
  • Falkirk
  • Closing 31st January 2021

  • Advertised from 13th January 2021
  • £30304.00 – £35,184.00 per annum (dependent on skills & experience). (Plus, an on-call allowance of £20 per shift if applicable). 37.5 hours per week, permanent. Hours to be worked flexibly to meet the needs of the service. Permanent


LinkLiving is a Scottish health and wellbeing charity that supports people of all ages to overcome the negative impacts of trauma, mental health, inequality, and isolation. We deliver our support to service users through a range of models including:

• Personal development and employability programmes

• Self-help coaching

• Supported accommodation

• Care at home

• Housing support

• Befriending

• Social cafes

At LinkLiving, our values are at the heart of everything we do and we put the people we support first. It is important to us to find people with the right values, behaviours and attitudes to match our own. Our values are:

  • Empathy (listen to and understand an individual’s needs and circumstances)
  • Respect (treat others the way they wish to be treated)
  • Integrity (be honest and have strong moral principles)
  • Caring (show kindness and concern for others)

Falkirk Young Persons Service has a particular specialism and growing reputation in successfully working with young people affected by trauma. The service works hard and creatively to maintain the early engagement of these young people who often have very complex and chaotic backgrounds. Falkirk’s Young Person Service consists of Steps to Success and Employability Services which the Service Delivery Manager will oversee.


Based in Grangemouth, this service is for care experienced young people and is delivered in partnership with Falkirk Council. It consists of 9 self-contained flats, all located in close proximity to a central hub which is staffed flexibly 24 hours a day, 7 days a week. The service has been designed in partnership with young people and aims to provide intensive support to enable them to develop the independent living skills needed for successful tenancy sustainment as well as to access education / training and employment opportunities.


Based at Link Academy the Employability team have an excellent track record of supporting young people to develop the personal resilience, practical and emotional skills necessary for successfully moving onto their next steps in learning, personal development and accessing further education and employment. The wide range of supports offered through this service is delivered through a combination of group work and one-one interventions, along with access to accredited training as part of its status as a learning academy and SQA Centre.

The Job

The Service Delivery Manager will be responsible for both services aforementioned and will use their knowledge of social care and employability practice to lead, motivate, develop and supervise staff teams who provide professional trauma-informed services to young people.

Leading by example, the Service Delivery Manager will respond to a review of needs, gaps and best practice, maximising service user involvement and choice. They will oversee support services to service users in line with service delivery and regulatory standards requirements. The Service Delivery Manager will be required to be the Registered Manager for the service and will be required to participate in an on-call rota.

In addition to this the Service Delivery Manager will also manage a complex budget of funding from Health, Local Authority, Scottish Government and others including grant making trusts, and manage a complex and extensive range of stakeholders.

To find out more about a career in care, the following video provides an insight into what you can expect -

About You

The post holder must have a good standard of secondary education and have gained a practice qualification (e.g. Social Services and Healthcare at SCQF Level 9). We are looking for applicants who have experience of leading or being part of a management team leading a care / employability service.

You must be able to demonstrate specialist knowledge and experience in at least one area of care and support (e.g. care-experience, trauma) and have knowledge of issues affecting service users (including any legislative issues).

In addition, the post holder must be able to remain focused in the face of conflicting demands and be able to prioritise and plan their own and other members of the team’s workload.

The Service Delivery Manager must be able to drive and travel between services as required and also meet the requirements of registration with the Protection of Vulnerable Groups Scheme.

Successful applicants will be required to register with SSSC within 6 months of their start date.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

Further Information

To find out more about what LinkLiving do, please visit our website at

What’s in it for you?

LinkLiving offers excellent terms and conditions, and as an Investor in People and Healthy Working Lives Gold Award holder, we aim to provide a wide range of development opportunities and healthy living initiatives. We offer a wide range of training and development opportunities.

You will work with colleagues who share our objectives – our employees, volunteers, funders, and our project partners. In return, we want people who are passionate, caring and dedicated, committed to our vision and values and will work to the highest professional standards.

As a LinkLiving employee, you'll benefit from generous annual leave entitlements, a wide range of learning and development opportunities, highly competitive employer pension contribution rates, discounts on shopping, restaurants and other services via Westfield Rewards, enhanced maternity and sick pay entitlements, employee support and counselling service and occupational health services.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration.

Application notes

How to Apply

Our online application method is the most efficient way to apply and can be started by visiting our website. You must complete an application form to be considered for any of our vacancies. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at and detailing which format you would require.

Please note that CV's will not be considered.

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.