The East Lothian Foodbank Administrator will be responsible for all administrative tasks supporting referrals to our crisis service, and other administrative duties as directed by the Foodbank Manager. Duties will include coordinating referrals received via phone and email, processing referrals for crisis service packages, handling client and referral partner information in line with data handling policy and procedures, notifying Foodbank Manager and Operations Coordinator of specific requests or requirements, and taking care of day-to-day contacts with partners, clients and others with regards to our crisis service. The Administrator will often be first point of contact for clients, partners and referrers and must have a positive, can-do attitude and be prepared to go the extra mile to ensure those we support can access our crisis service and are referred to other services are required. The role holder will also support the work of the Comms and Outreach Manager as required.
This role is key to ensure we maintain our core service to ‘gold standard’. The Administrator must maintain good working relations, not only with our referral agents and partners, but also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support to those in food crisis.
Please see attached job description and person specification.
For an application pack, please visit our website eastlothian.foodbank.org.uk/about/jobs
Closing date: Monday 8th February at 12 noon.