Policy Officer (Water)

  • Part time
  • £24,720 – £28,000 pro-rata
  • Edinburgh*
  • Closing 19th January 2021

  • Advertised from 7th January 2021
  • 28 hours per week until 31 March 2022 because of the additional funding and then 21 hours per week
  • Permanent


The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Policy Officer (Water) will be responsible to deliver social change, determining Citizens Advice Scotland’s policy positions in the Water sector.

This is an opportunity to be involved in a fast moving and dynamic industry that delivers services to 2.5 million households in Scotland. Scotland’s water industry is regulated and its sector vision is committed to putting customers at its heart. Citizens Advice Scotland’s role is to represent service users within the domestic and non-domestic market, and to support the development of policy and practices that are designed around their needs.

You will be a competent policy professional, able to manage your work to identify key policy issues and opportunities, and be self-motivated to familiarise yourself with new areas of policy. You will be a competent communicator both orally and written, and be used to working with a variety of key stakeholders to advocate for policy changes.

You will be part of the Water Team at Citizens Advice Scotland and will be allocated specific policy areas within which to conduct research, often in collaboration with other key stakeholders, and advocate on behalf of consumers to secure improved outcomes

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Application notes

Closing date: Tuesday, 19 January 2021, 5pm

Interviews: TBC

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk

In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:


Equality & Diversity Monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)