Advice and Communities Officer

  • Full time
  • £26,000
  • Edinburgh with home based working as agreed. Some travel will be required.
  • Closing 4th December 2020

  • Advertised from 18th November 2020
  • 35 hours. Permanent.


This is an exciting opportunity to influence the development and delivery of coordinated and needs-led services to support Kinship Carers, reporting to Adoption UK’s Communities Lead and working closely with the Kinship Service Project Coordinator to plan and deliver services, while consulting with communities about their needs.

The post holder will be responsible for providing information, advice and support regarding welfare related matters to kinship carers via a telephone helpline and case management system, working with external consultants to offer legal and welfare specific advice. They will also be responsible for carrying out administrative duties and providing informed welfare specific advice and information to colleagues.

The post holder will support a planned programme of community activities specifically for Kinship Carers and their families across Scotland, while supporting existing volunteer led support groups and developing others in areas of need through sharing of information and provision of training workshops and facilitation of events.

Some of your main responsibilities will be:

  • Involvement in planning and delivery of community group activities throughout Scotland, including support groups, family events and youth activities while collaborating with external organisations and stakeholders for the purposes of promoting, developing and delivering kinship care community activities
  • To respond to onward referrals from the National Kinship Care Advice Service – Scotland telephone helpline and enquiries via the inbox, responding appropriately regarding welfare information and advice, or case managing with external consultation as required, up to and including to the equivalent of Scottish National Standards Level 3.
  • Development of training materials and resources for stakeholders’ information and support sessions about welfare rights and needs of kinship carers, and delivery of training for colleagues, carers and professionals
  • Consult with volunteers and kinship care families to develop relevant programmes of events and peer-led community activities.
  • Support of case management, including liaising with consultant organisations and managing own case load, including support of kinship care helpline, where required up to and including to the equivalent of Scottish National Standards Level 3.

You will need:

  • A knowledge or understanding of current issues affecting kinship families (Essential)
  • Experience of administrative duties (Essential)
  • Experience of working on a helpline or in a customer contact environment (Essential)
  • Experience of using a range of IT applications that support customer-based services (Essential)
  • Experience of collaborative work across different services within an organisation (Essential)

About Adoption UK:

Adoption UK is the leading charity providing support, awareness and understanding for those parenting or supporting children who cannot live with their birth parents. Created over 40 years ago by adopters for adopters; now with over 7000 members we provide a strong supportive community and the largest voice of adoption in the UK. Our community is connected by the need to understand the challenges of adoptive parents and to celebrate the rewards together.

We work closely with our colleagues in local authorities and voluntary agencies to provide the best support and help adoptive and kinship families build brighter futures through supporting adopted and kinship care children fulfil their potential.

Adoption UK is required to comply with a pre-employment vetting process for all prospective employees. You must be able to meet the following requirements:

  • Provide eligibility to work in the UK and identity documentation
  • Complete a satisfactory employment/education history check
  • Complete a satisfactory PVG check

Application notes

Closing date is 04 December 2020 with interviews via video conferencing expected to be week commencing 14 December 2020

We retain the right to close the advert before the listed closing date based on application volumes

To find out more and to apply, please visit