Telephony Assistant Manager

  • Full time
  • Circa £30,000
  • Blend of office (Edinburgh-based) and home working
  • Closing 8th November 2020

  • Advertised from 15th October 2020
  • 35 hours per week


Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes.

Application notes

If you feel you have the skills, experience and ambition required to fulfil this role, then please apply via our website as detailed below:

Full details of the post and application packs are available from:

Alternatively, you can request an application pack from:

Closing date: 8pm on Sunday 8th November 2020

Interviews will take place via Zoom (video conferencing software) on Monday 23rd November