This vacancy has now closed

Helpline Co-ordinator (2 posts)

  • Part time
  • £21,000 pro-rata
  • Home Based
  • Closing 18th September 2020

  • Advertised from 2nd September 2020


Post 1:

Hours: 20 hours per week, Monday – Friday evenings 4pm – 8pm

Salary: £12,000

Base: Home Based

Post 2:

Hours: 10 hours per week, Friday 1pm – 5pm, Saturday 1pm – 4pm, and Sunday 1pm – 4pm

Salary: £6,000

Base: Home Based

Salaries and Holidays are calculated based on a pro-rata basis. A full-time post in Cruse Scotland is 35 hours per week with 4 weeks annual leave and 10 public holidays. All postholders within Cruse Scotland are offered 6% employer pension contributions with a requirement of 3% employee pension contribution.

Our Organisation: We are a Scotland’s Bereavement Charity. We support anyone who has been affected by bereavement in Scotland, regardless of who has died, when they died or how they died. The service is open to all ages and to clients living anywhere in Scotland.

Our bereavement counselling and listening support services are delivered wholly by volunteers, who are supported by a small but mighty staff team across Scotland of 14. We have 260 volunteers across the organisation, this includes our Board, Helpline, and counselling team.

Our Helpline: Our helpline team are simply amazing! They are all volunteers and provide an outstanding service. They are home based, located across Scotland, but regularly meet as a team virtually. These regular online meetings and training events provide a great sense of community, and the helpline co-ordinator roles will play a key part in these going forward. The Helpline, and its related services, are managed by our Helpline Development Manager. The role of our helpline service not only provides the key referral route into the organisation but is also a support which is available to anyone who needs to talk about their grief at that moment.

Helpline Co-ordinator Role: We are looking to recruit motivated and empathetic individuals to support and guide our helpline team at evenings and weekends. Clients who contact our helpline can sometimes be distressed, or angry and, occasionally, suicidal. You must therefore be able to remain calm to deal with such situations and take responsibility for ensuring procedures are implemented for the safety of our clients and volunteer team. This role will also involve taking helpline calls from clients during busier periods.

Excellent keyboard skills are a must, as the role not only requires regular data input, but will also involve responding to clients who access our support via email. Experience in corresponding with vulnerable people would be advantageous.

Our helpline is undergoing significant re-development over the coming year, and with the support of the Helpline Development Manager, you will be asked to support our exciting new plans, enabling us to tailor our services as best we can to our vast range of clients.

Application notes

To find out more, you can request an application pack by contacting our Office Manager: Michaela Thomson at Email: or T: 01738 444178

The closing date for applications is: 5pm on Friday, 18th September 2020.

Interviews will be held online on Thursday 24th September 2020

Please note that this post is funded initially for one year, whilst we would hope to secure future funding, this is not guaranteed.