This vacancy has now closed

Policy Manager (Financial Health)

  • Full time
  • £30,714 – £32,500
  • Edinburgh*
  • Closing 13th July 2020

  • Advertised from 26th June 2020
  • Hours per week: 35 hours per week. Type of contract: Permanent. Appointable salary range: £30,714 - £32,500 per annum, commensurate with experience.


At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering.

The first role is a Policy Manager (Financial Health) that requires a policy background. The other role is a Multichannel Debt Advice Development Manager that requires operational experience (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value to the team and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

At a time when the economic effects of COVID 19 are challenging the finances of many people, families and households across the country, this is an excellent opportunity for you to play a part in helping those affected by the financial impact of the pandemic and beyond.

As a Policy Manager (Financial Health) you will lead and manage a team dedicated to improving the policy, processes and practices of key stakeholders whose decisions and actions impact on the financial well-being of people, particularly where people suffer detriment. You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices about their financial situation.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Application notes

Closing date: Monday, 13 July 2020,5pm

Remote Interviews via Microsoft Teams: Tuesday, 28 July 2020

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)