The SPSO is the final stage for complaints about organisations providing public services in Scotland. SPSO’s remit is broad, the Ombudsman:
Reporting to the Ombudsman and as part of SPSO’s Leadership Team, The Head of Improvement Standards and Engagement (Head of ISE) is responsible for leading a small team responsible for a broad range of functions. These include:
The ISE team has a key role in driving up the standards of complaints handling across Scotland’s public sector through the work of the Complaints Standards Authority, learning from complaints, communications and training. As the Head of ISE, you will be responsible for managing critical pieces of work and in doing so, prepare and sponsor Leadership Team updates to inform progress and outcomes. You will represent SPSO at external events including evidence sessions at the Scottish Parliament, and with other key stakeholders as required.
You will have a minimum of two years’ experience in a leadership capacity with responsibility and demonstrable experience of developing policy and strategy, driving business performance against agreed targets and managing and developing an effective team. You will have a proven track record in building and maintaining collaborative relationships at a senior level and with a wide range of internal and external stakeholders, demonstrating strong interpersonal, networking, negotiating, persuasion and influencing skills. Well-developed written and oral communication skills with the ability to clearly articulate messages to a variety of audiences and influence others towards a common goal or vision are essential to this role. You will also have experience of managing change with the ability to ensure priorities are achieved on time whilst creating a positive culture for improvement and constructively challenging the status quo.
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit spso.org.uk/working-us for an application pack.
Closing date: 5pm on Tuesday 23 February 2021
Interviews: Likely to be held after w/c 8 March 2021
All applicants will be notified of the outcome of applications by 3 March 21. Interviews will be held remotely through video conferencing and candidates shortlisted for interview will be notified of the next stage of the process by 3 March 21.
Equal Opportunities Statement:
We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to everyone. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.