This vacancy has now closed

Virtual Family Support Practitioner – Temporary (Maternity Cover)

  • Full time or Part time
  • £28,977
  • Edward House, Glasgow
  • Closing 21st February 2021

  • Advertised from 5th February 2021
  • 35 hours per week (1.0 FTE) (Part-time/ Job share hours will be actively considered.) 12 month temporary post (01 April 2021 – 31 March 2022)
  • 4% employer pension contribution


This post will provide support to families as part of Scottish Families’ innovative virtual family support programme, ensuring a positive and empowering support approach that respects and recognises individuals’ needs, and balancing these with the ethos and capacity of the service. Scottish Families national support is branded and promoted as Helpline, Telehealth, Holding On and Bereavement Support Services.

This role is to provide maternity cover and will primarily focus on delivering one-to-one Telehealth and Holding On support to family members impacted by someone else’s alcohol or drug use. Our Telehealth service provides around six sessions of one-to-one support for family members, using the structured and evidence-based CRAFT (Community Reinforcement and Family Training) programme. Holding On is a ‘test of change’ programme supported by the Scottish Drug Deaths Task Force which focuses on family members who believe their loved one is at high risk of drug-related death. The service provides family members with a bespoke package of intensive, wraparound support in their own right. The programme involves testing out the impact of this support on reducing the risk of harm and drug-related death. In addition, the role will include some support for our Helpline and Bereavement Service.

The post-holder will be responsible for providing information, practical advice, guidance and listening/emotional support to families; delivering virtual one-to-one structured evidence-based intervention sessions (includes delivering CRAFT); utilising the ‘Holding On’ risk assessment tool and delivering bespoke, wraparound packages of intensive support and interventions to family members accessing ‘Holding On’ support; providing initial bereavement support, assessing suitability for bereavement counselling, and facilitating referrals to local bereavement counselling where appropriate; and participating in Helpline contact handling and to respond to contacts within the agreed Service Level Agreement (SLA). The post-holder will also provide face to face family support when required.

The post will be based at Edward House, Glasgow – Scottish Families’ national office. (Note that currently all staff are home working due to the COVID outbreak and there is currently no confirmed date for the re-opening of the national office, based on the Scottish Government guidance). This role is normally office-based, however some home working can be negotiated once the national office reopens. The post-holder will be expected to work some evenings and occasional weekends to meet the needs of family members who are not available during office hours.

We are seeking applicants who have a degree in a relevant subject or equivalent professional qualification, along with experience of direct client work, direct work with families, relationship-based practice and group work. Applicants should have knowledge of issues for families affected by substance use and values underpinning advocacy, as well as strong organisational skills, effective interpersonal and communication skills, an empathetic approach, and strong IT and web-based support skills.

Application notes

Please see for more information and application details.

Closing date: 11.59pm, Sunday 21 February 2021.