Bield is a national Housing provider passionate about helping our older people live healthy happy and fulfilled lives. We've been delivering housing related care and support services for 50 years and we're looking forward to the future. We want to be an organisation that never stops learning and improving and we're looking for someone with passion and dynamism to help us transform our care and support services to make them fit for the future.
Our Customer Experience team is looking for the right person to provide management and leadership to a team of housing and care professionals, assisting in the development and delivery of strategic objectives, engaging with customers, colleagues and external organisations; developing and maintaining positive relations across housing, health, social care, voluntary and private sectors for wrap-around support for our tenants.
You’ll be an experienced manager, having worked in a care and support environment, and have an excellent understanding of relevant regulatory policies and procedures, including fundamental standard regulations such as Care Inspectorate regulations along with a working understanding of housing management.
You'll be a people person with strong leadership skills and lead on coaching, developing and motivating our teams who share our values and passion for brilliant customer care and will set colleagues up for success in their roles. You'll also lead on a review of how we deliver our services bringing insight and knowledge to the role.
The role can be based anywhere across Bield's offices in Edinburgh, Glasgow or Dundee but will be required to travel across Scotland.
• Competitive salary reviewed annually.
• Excellent holidays, up to 34 days each year (pro rata for part-time employees).
• Option to buy or sell holidays each year.
• Job related training
• Flexi time system
You can find out more about the role by accessing the following documents.
You can apply for this role via our Recruitment Portal jobs.bield.co.uk and submitting the online application. The closing date for the application is 4th February 2021.
The proposed interview date is 19 February 2021 and it is likely that interviews will be held virtually.
We are a Disability Confident employer if you have a disability and would like to be considered under the Disability Confident Scheme please include this information in your covering letter. If as a disabled applicant you meet the minimum criteria for the role then you will be given the opportunity to demonstrate your abilities at an interview.
If you would like to receive any of the above information in a different format please contact the HR Team on 0131 273 4020.
About Bield Housing & Care
At Bield we are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. It's only possible thanks to the experience, dedication and passion of our employees and volunteers.
We look for people who understand and support Bield's ethos of "free to be". We have a diverse range of job opportunities in our offices, housing developments and care services across Scotland where you can use your skills to make a difference to older people’s lives. In return, we offer rewarding and fulfilling careers with comprehensive training, competitive salaries and great benefits packages.
Bield Housing & Care. Scottish Charity no. SC006878