Role

The Community Link Worker will support people in a locality to make a positive difference to their personal and community assets. The Community Link Worker will take a person-centred approach and support people to identify issues affecting their health and wellbeing; identify personal outcomes and priorities; overcome barriers to achieving goals; support access & engagement with local and national agencies & services.

The Community Link Worker will also work to connect primary care, social care services, 3rd sector agencies and community resources to provide person-centred, joined-up solutions for people that promote health and wellbeing.

The Community Link Worker will provide regular reports to external agencies on outcomes achieved.

MAIN DUTIES AND RESPONSIBILITES

Provide flexible, person-centred support to people who access the service.
Design and delivery flexible approaches that improve health and wellbeing
Assess community priorities and liaise with other agencies to co-produce effective responses.
Link with a wide range of other providers including Primary Care, specialist mental health services, social care services and the wide range of community resources.
Establish an effective relationship with people who use the service in accordance with Penumbra’s policies and procedures
Be responsible for maintaining the relevant systems of documentation and provide accurate information and reports as required
Be flexible and responsive to meet the changing needs of supported people, the Community Link Network and the organisation, within the agreed criteria
Participate in training activities and meetings as required
Uphold Penumbra’s Code of Practice
Register with the SSSC if appropriate (Supervisor) and maintain post-registration training and learning log to meet ongoing registration requirements
Providing Line Management Support and Supervision to other staff within Community Link Network as required
Other duties, deemed appropriate to this grade, as and when required

PERSON SPECIFICATION

Qualifications

Essential

SVQ 3 In Health & Social Care or equivalent, as defined by the SSSC.

Knowledge and Experience

Essential

Knowledge of and experience of evidence based, solution focused approaches
Illustrate experience of assessing and prioritising need within a group of people using services.
Experience of supporting people in emotional distress
Experience of supporting people with multiple health needs
Experience of a holistic, person-centred approach to recovery
Core IT skills and ability to input data, basic word processing, manage emails
Experience of multi-agency liaison

Desirable

Experience of working in an autonomous role
Experience of supervising individuals
Knowledge of data management, performance monitoring and reporting.

Working with Others

Essential

Ability to build and maintains robust and co-operative relationships with team members and colleagues throughout the organisation
Builds co-productive relationships, develops networks and promotes partnership working with other professionals and agencies
Is aware of unspoken thoughts, concerns or feelings and is skilled at helping people to voice these safely.

Desirable

Actively participates and provides valuable contributions to the project work of other organisations, professionals and the sector

Learn and Apply

Essential

Can Contribute to an organisational culture which values continuous professional development
Demonstrates on-going positive and constructive self-reflection and resulting improvements
Makes best use of own strengths and finds ways to overcome personal challenges

Communication

Essential

Is skilled at explaining complex information concisely, clearly and accurately to inform and persuade others to take action
Produces structured, accurate and concise written reports
Ensures a high level of two-way communication with all stakeholders
Adheres to and actively promotes the core values of Penumbra

Managing Self

Essential

Manages own work life balance, and assists others to do the same as appropriate
Uses research and evidence from practice to inform change within the organisation
Is skilled at remaining positive and finding solutions to overcome adversity
Engages in open and reflective debate and provides constructive comments about proposed changes

Professionalism

Essential

Develops clear, realistic, timely plans to produce desired results and ensures that action is taken to deal with any changes as they arise
Works to support a culture in which service quality and customer satisfaction are an organisational priority
Maintains sound ethical and professional standards at all times, reporting wrongdoing and encouraging others to do the same
Manages time effectively to ensure tasks are completed and deadlines are met

Essential

Consistently works with a person-centred approach
Is kind and compassionate in all interactions
Strives to establish and maintain the trust and confidence of people using the service.
Promotes organisational values, policies and procedures
Support people to exercise their rights, independence, and choice whilst ensuring people are as far as possible protected from danger or harm.