This vacancy has now closed

Information Support Officer

  • Part time
  • £17,250 pro-rata
  • Blend of office (Edinburgh-based) and home working
  • Closing 13th November 2020

  • Advertised from 23rd October 2020
  • 15 hours per week. Fixed Term until 31/08/2022


Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting an Information Support Officer who will be responsible for providing an exemplary ‘First Port of Call’ service in a virtual contact centre environment with inbound and outbound contact, providing Information and Friendship to older people living in Scotland, their families and carers.

We are looking for someone with excellent customer service experience and a good understanding of the issues affecting older people.

This is a fixed term post through to 31st August 2022.

Application notes

If you feel you have the skills, experience and ambition required to fulfil this role, then please apply via our website as detailed below:

Full details of the post and application packs are available from:

Alternatively, you can request an application pack from:

Closing date: 12 noon on Friday 13th November 2020

Interviews will take place via Zoom (video conferencing software) on Tuesday 24th November

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office:

Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.