This vacancy has now closed

Senior Policy Officer (Strong Communities)

  • Full time
  • £27,810 – £30,000
  • Edinburgh*
  • Closing 5th November 2020

  • Advertised from 22nd October 2020
  • Salary commensurate with experience. 35 hours per week. Permanent.


The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning
  • Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Senior Policy Officer (Strong Communities) will be responsible for independent delivery of projects within the Citizens Advice Scotland Impact Workplan in the Strong Communities remit.

The team currently covers a wide range of issues including access to justice, telecoms, health, and postal policy. This role will have a primary but not exclusive focus on access to justice issues, and so the post holder will be required to work on other areas relevant to the team’s remit as appropriate.

Additionally, you will have experience of analysing policy documents, writing reports and influencing external policy/decision making. You will also have an ability to effectively interpret quantitative and qualitative data and undertake analysis and have excellent communication and stakeholder management skills. Relevant legal qualifications or experience of justice policy, regulatory affairs, or consumer advocacy in Scotland would also be advantageous in this role, although this is not a necessity.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Application notes

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

Equality & Diversity Monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)