This vacancy has now closed

Telephony Assistant Manager

  • Full time
  • Circa £30,000
  • Blend of office (Edinburgh-based) and home working
  • Closing 24th January 2021

  • Advertised from 12th January 2021
  • Salary circa £30k pa depending on experience. 35 hours per week


Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes. While previous knowledge of information and advice subjects is not a pre-requisite, you will be expected to understand what information resources are available and how to access them in order to support your team and clients with complex queries.

Application notes

Full details of the post and application packs are available from:

Alternatively, you can request an application pack from:

Closing date: Sunday 24th January at 8pm

This is a re-advertised post – previous applicants need not apply