Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the money advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Over the past four years, the Workforce Wellbeing Project (formerly the Adviser Wellbeing Project) has given us the unique opportunity to document the experiences of staff within the free money advice sector and support their wellbeing through research, training, and community building.

The Workforce Wellbeing Officer (WWO) will be a creative and passionate communicator who can incite engagement and discussion on wellbeing topics in an inclusive way; acknowledging the sensitivity of wellbeing topics and the need to break down barriers – personal and organisational – which affect how wellbeing is addressed and supported in the workplace.

Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.

The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.

Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.

Scottish Recovery Consortium (SRC) is looking for a pro-active, team player to join the multi-disciplinary Medication Assisted Treatment Standards Implementation Support Team (MIST). As an employee of the Scottish Recovery Consortium (SRC), reporting to SRC Chief Executive & Public Health Scotland MISTQ Team the successful post holder will have a unique opportunity to support the implementation of the Medication Assisted Treatment (MAT) Standards created to improve addiction services and reduce drug related deaths in Scotland.

The postholder will work with a range of organisations and people across the alcohol, drug and recovery sectors in Scotland e.g. third sector organisations, NHS, Public Health Scotland, people with lived experience, NHS staff and family members of people accessing treatment.

Your role will be to:

• To design, develop and deliver training in association with MISTQ Experiential Team and the SRC’s Learning, Education and Development Officers.
• Support Alcohol & Drug Partnerships (ADPs) local team of interviewers, to collect experiential evidence on an ongoing basis, to use this evidence to support local quality improvement work and to submit evidence to MISTQ.
• To facilitate strategic partnerships between national and locality structures and ensure that data is collected, analysed locally, used for local quality improvement work and fed into MISTQ Experiential Team and other relevant partners.

Being based within SRC ensures a joined up and creative way of affecting change alongside an organisation dedicated to building recovery from addiction in Scotland.

This exciting role involves contributing to the development, support and delivery of a national programme designed to measure outcomes of implementation.

We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.

This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.

The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.

Employee benefits

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.

Core Duties

• Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
• Support advisers to produce accurate, legible and complete client records.
• Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
• Undertake advice work as and when required.
• Implement effective Triage Service
• Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
• Actively implement the Aims and Principles of the CAB service, together with its other policies.

Essential Criteria

• Delivery of advice and information services to clients.
• Ability to work without supervision
• Basic training skills
• Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
• Ability to analyse and interpret complex information
• Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

Desirable Criteria

• At least 2 years’ experience of supporting others in advice provision
• A working knowledge of CASTLE for the purpose of recording client cases
• Commitment to ongoing training
• Working within the voluntary sector
• Experience of supporting vulnerable clients