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Research Officer

  • Part time
  • £24,720 – £28,000 pro-rata
  • Edinburgh*
  • Closing 4th October 2020

  • Advertised from 24th September 2020
  • Salary commensurate with experience. 21 hours per week. Fixed term until 31 March 2021


The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Research Officer is part of the Impact Team at Citizens Advice Scotland. The Impact Team seeks to achieve positive change through two main routes:

  • informing and empowering individuals to take action through information, education and campaigning; and
  • changing policy, practice and law.

The post sits within the Research Team which is an integral and busy section of the Impact Team. We apply an evidence based approach to all of our work, and so you will play a key role in supporting and coordinating research in areas identified as priorities for the citizens advice service, our clients and the people of Scotland.

The Research Officer uses a wide range of statistics, data, and evidence in order to highlight areas for action, develop and promote solutions. Working across a broad spectrum of issues, from social security to drinking water quality, the Research Officer also supports Policy colleagues to develop research solutions that will deliver a sound evidence base to influence legislation and positive outcomes for bureaux clients and consumers.

You will have experience of commissioning and project managing research projects carried out by external parties on behalf of Citizens Advice Scotland. As well as working closely with the Senior Research Officers to deliver a wide range of research projects, you will also assist Policy Officers and other Citizens Advice Scotland colleagues to design and undertake research in different policy areas.

The role is offered on fixed-term basis until 31 March 2021.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Application notes

Closing date: Sunday, 4 October 2020, 8pm

Remote Interviews via Microsoft Teams: Tuesday, 13 October 2020

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

Equality & Diversity Monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)