Edinburgh University Students' Association is looking to recruit an Academic Advisor to join our Advice Place team.
The postholder will work as part of a small team providing expert advice and representation to students with academic queries, on a wide range of academic-related issues and processes, including academic misconduct, appeals, harassment, complaints and disciplinary processes.
They will also, as part of the Advice Place team, offer general advice (including welfare advice) as a duty adviser seeing drop in students, triaging and booking follow ups as necessary.
They will also undertake specialist casework as required.
Academic Adviser will be an exceptional and enthusiastic individual, who aspires to provide a professional and high quality service to our service users. They will be a student focused individual with a consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work.
Confident and competent, with demonstrable experience (typically at least 2 years) gained within a customer facing role, delivering high standards of customer service. The postholder will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, they will have worked in situations where they have been required to deal effectively and compassionately with customers who are distressed.
For further details and a full job description and person specification, please download the candidate pack attached.
To apply, please download and email your completed application and equal opportunities forms People & Development, at email@example.com. Please quote the vacancy reference number in the subject of your email (873).
Please note that applications by CV will not be accepted.
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The closing date for applications is 12:00 on 12 October 2020.
Further information will be sent to shortlisted candidates.