This vacancy has now closed

Mental Health and Money Advice Service Manager

  • Full time
  • £29,331
  • Edinburgh
  • Closing 17th August 2020

  • Advertised from 3rd August 2020
  • 35 hours a week (Happy to Talk Flexible Working) Fixed Term contract ending April 2022


About the Role:

Are you interested in joining an award-winning Scottish charity whose aim is to provide support to people whose lives are affected by mental health problems or illness? Support in Mind Scotland have an exciting opportunity in their Mental Health and Money Advice Team for someone with a passion for helping people with mental health and money issues.

We are looking for someone who is skilled at managing our Mental Health and Money Advisers with their clients and casework.

In this varied and exciting role, you will be responsible for the day to day running of the Mental Health and Money Advice Service, putting our strategic aims into practice. Working alongside Mental Health UK and the Project lead within Support in Mind Scotland, you will be responsible for setting, implementing and reviewing the policies and procedures for the service.

This self-motivated role will give you an opportunity to develop and maintain positive team dynamics in an expanding service, including working closely with our referral partners and external stakeholders to promote the service across Scotland and the UK as a whole.

Additionally, you will be invited to contribute to research and consultation within the Mental Health and Money Advice landscape on behalf of Mental Health UK and Support in Mind Scotland.

Who are we looking for?

Our ideal candidate would be someone who has experience in managing advice services as well as a working knowledge of the regulatory frameworks governing financial services, mainly experience in Scottish National Standards for Advice and Information Providers. The successful candidate must have experience in providing advice on debt solutions and Welfare Rights in order to complete quality monitoring checks, in-house training, coaching, supervision and support for the team.

This is an opportunity to expand our pioneering Mental Health and Money Advice service and offer assistance with clients’ benefits and money issues. The Mental Health and Money Advice service is the first UK-wide advice service dedicated to stopping the spiral of inequality, financial difficulties and mental health issues by providing accurate, factual and tailored information to each service user. Advice will be provided online, over the telephone, and virtually, where appropriate. This service is delivered in Scotland by Support in Mind Scotland, Rethink Mental Illness in England, Hafal in Wales, and Mindwise in Northern Ireland. This service is currently referral only working in partnership with our own internal Services as well as well as our partner organisations National Debtline, Stepchange, Money & Pensions Service, Home Energy Scotland and Money Advice Scotland.

We are committed to exploring flexible working opportunities which benefit the individual and the charity and are a “Happy to Talk Flexible” employer: The post is for 5 days per week but we could consider applications for compressed hours or homeworking.

If you are passionate about enabling Support in Mind Scotland to deliver a valuable service to the Scottish community, and feel your profile matches this role’s criteria, then we want to hear from you!

Why join us?

This is a great opportunity to join a thriving charity and help shape its future. In return for your work, passion and dedication, we offer scope for development, a benefit package including 37 days’ holiday, enhanced sick pay, season ticket loan, regular support & supervision and access to our Employee Assistance Programme.

Find out more about Who We Are and What We Do on our Website at and on Social Media

Application notes

How to Apply?

We have adjusted our recruitment process, due to the COVID-19 pandemic and will conduct interviews via video call.

Please email your completed application pack to the earliest possible and in any case by midday the 17-08-2020. With: Recruitment –Confidential MAS Service Manager Edinburgh in your email subject line.

Interviews will be held via video call software. If you are shortlisted to interview, we will provide you with guidance on how to access the interview.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please complete the relevant section within the application pack to inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated, so please don’t delay your application to avoid any disappointment.

About Us:

Support in Mind Scotland provides support throughout Scotland, and offers a range of services to people directly affected by a mental health issue and to those who care for them, whether family, friend or supporter.

We are committed to delivering services shaped by the lived experienced of people affected by mental health. We believe in a holistic approach to providing support and aim to empower our service user to make the best use of what help and support is available to them.