The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens
advice bureau organisations across Scotland, all operating as independent charities in their own right, and
generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens
Advice Scotland. Also providing significant added value are the national elements of the service run out of
Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free,
impartial and confidential advice that helps them make informed decisions, whenever they need it and however
they choose to access it.
The Policy Officer (Water) will be responsible to deliver social change, determining Citizens Advice Scotland’s
policy positions in the Water sector.
This is an opportunity to be involved in a fast moving and dynamic industry that delivers services to 2.5 million
households in Scotland. Scotland’s water industry is regulated and its sector vision is committed to putting
customers at its heart. Citizens Advice Scotland’s role is to represent service users within the domestic and
non-domestic market, and to support the development of policy and practices that are designed around their
needs.
You will be a competent policy professional, able to manage your work to identify key policy issues and
opportunities, and be self-motivated to familiarise yourself with new areas of policy. You will be a competent
communicator both orally and written, and be used to working with a variety of key stakeholders to advocate for
policy changes.
You will be part of the Water Team at Citizens Advice Scotland and will be allocated specific policy areas within
which to conduct research, often in collaboration with other key stakeholders, and advocate on behalf of
consumers to secure improved outcomes
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public
holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our
employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy
to consider other flexible working arrangements where appropriate.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice
network, making an invaluable contribution to citizens’ lives.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently
working from home and we would therefore expect the successful candidate would be required to work from home
initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish
Government guidance and public health advice. Candidates should be prepared to work from home initially,but be
aware that attendance at the normal office base will be required in future. We are currently reviewing our home
working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed
with the successful candidate at offer stage.