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Airdrie CAB is looking for a highly motivated solicitor with the drive and enthusiasm to lead the Lanarkshire Community Law Centre and to grow and expand the organisation for the greater good of residents throughout North Lanarkshire.

Lanarkshire Community Law Centre was established by Airdrie Citizens Advice Bureau in September 2015 to provide qualified legal representation in areas of unmet legal need across North Lanarkshire. The successful candidate, holding an unrestricted Scottish practicing certificate and at least 3 years PQE will be experienced in general civil legal assistance and have proven skills as a court practitioner. The successful candidate will provide legal advice and representation to individuals facing homelessness or issues which could lead to homelessness working on North Lanarkshire Community Legal Service Project. The law centre also currently has service level agreements with Citizens Advice Scotland, funded via the Scottish Government, to provide immigration advice and assistance to EU nationals resident in Scotland seeking to secure their UK immigration status via the EU Settlement Scheme this is anticipated to continue until June 2021.

Knowledge and experience in and employment law, immigration law, and social welfare law will be advantageous including an understanding of the wider social issues such as debt and welfare, food and fuel poverty.

The Principal Solicitor is responsible for management of the legal practice ensuring compliance with the Law Society of Scotland’s regulations. The legal practice reports to Airdrie CAB Board of Directors, who are the employer through Airdrie CAB’s Chief Executive. The Principal Solicitor line manages a team consisting of one qualified legal member of staff, specialist lay advisers, and administrative support staff. The Principal solicitor will also provide second tier support and training to CABx and partner agencies across North Lanarkshire.

The successful candidate will have excellent forward planning, business development, communication and organisational skills and be computer literate. They will have an understanding of the importance of excellent customer care, possess good awareness of how rights and advice issues impact on the local community. They will be an excellent team player with a commitment to equality and diversity. Knowledge of the voluntary sector and successful delivery of projects will be advantageous.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Policy Officer (Water) will be responsible to deliver social change, determining Citizens Advice Scotland’s policy positions in the Water sector.

This is an opportunity to be involved in a fast moving and dynamic industry that delivers services to 2.5 million households in Scotland. Scotland’s water industry is regulated and its sector vision is committed to putting customers at its heart. Citizens Advice Scotland’s role is to represent service users within the domestic and non-domestic market, and to support the development of policy and practices that are designed around their needs.

You will be a competent policy professional, able to manage your work to identify key policy issues and opportunities, and be self-motivated to familiarise yourself with new areas of policy. You will be a competent communicator both orally and written, and be used to working with a variety of key stakeholders to advocate for policy changes.

You will be part of the Water Team at Citizens Advice Scotland and will be allocated specific policy areas within which to conduct research, often in collaboration with other key stakeholders, and advocate on behalf of consumers to secure improved outcomes

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes. While previous knowledge of information and advice subjects is not a pre-requisite, you will be expected to understand what information resources are available and how to access them in order to support your team and clients with complex queries.