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The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Now, more than ever, eLearning is vital for supporting advice work in Citizens Advice Bureaux. This post provides the opportunity to contribute to the provision of high-quality learning opportunities for advisers throughout Scotland who deliver debt and money advice, making a difference to thousands of clients.

The eLearning technologist will work in a small team with subject matter experts to create new and convert existing resources into appropriate formats, developing learning routes and publishing on our learning management system.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering

The first role is a Multichannel Debt Advice Development Manager that requires operational experience. The other role is a Policy Manager (Financial Health) that requires a policy background (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

Citizens Advice Scotland seeks to ensure that the Citizens Advice network in Scotland remains at the forefront of holistic debt advice delivery through a consistent, quality assured debt advice provided by the bureaux network, linked into other national and local providers.

The impact of COVID 19 has meant Citizens Advice Bureaux have moved to delivering debt advice over the phone and web, where it makes sense to do so, to continue to work effectively. The coming months will see an unprecedented need for more debt advice.

As a Multichannel Debt Advice Development Manager, you will be a champion for improvement, you will help the bureaux to incorporate what works into their operational practice, enabling locally flexible channels of delivery of debt advice. You will be responsible for driving and shaping improvements in the Citizens Advice network in Scotland’s approach to debt advice and ensuring the network has the support and resources to deliver more and better debt advice.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage the project and play a key role in making positive change to the lives of people in Scotland.

*This role is normally based in our Edinburgh/Glasgow office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

We are a Fife Wide independent charitable organisation providing free, confidential information and support to anyone affected by Rape or Sexual Assault at some point in their lives.

A highly motivated and energetic individual is required to take lead on the recruitment, training, development, support and supervision of volunteers within FRASAC.

Only women need apply under Schedule 9, Part 1 of the Equality Act 2010

The successful candidate will be subject to an enhanced PVG check

Any queries regarding these posts can be directed to Jan Swan, Centre Manager 07984658139

At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering.

The first role is a Policy Manager (Financial Health) that requires a policy background. The other role is a Multichannel Debt Advice Development Manager that requires operational experience (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value to the team and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

At a time when the economic effects of COVID 19 are challenging the finances of many people, families and households across the country, this is an excellent opportunity for you to play a part in helping those affected by the financial impact of the pandemic and beyond.

As a Policy Manager (Financial Health) you will lead and manage a team dedicated to improving the policy, processes and practices of key stakeholders whose decisions and actions impact on the financial well-being of people, particularly where people suffer detriment. You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices about their financial situation.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.