Advice Team Manager – Home Energy Scotland – Highlands and Islands

  • Full time
  • £35,587 – £38,637
  • Inverness (hybrid of home and office working)
  • Closing 22nd August 2022

  • Advertised from 29th July 2022
  • + 8% employer pension contribution. 35 hours per week


Changeworks has been leading the way in delivering low-carbon living and tackling fuel poverty for over 35 years, and nowhere is that more apparent than our Home Energy Scotland service. Home Energy Scotland advice centres provide impartial, expert energy efficiency advice across the country through a variety of methods.

We are looking for an enthusiastic and dynamic person for the role of Advice Team Manager for our Home Energy Scotland Advice Centre in the Highlands and Islands. The service is at the forefront of tackling climate change and fuel poverty, delivering advice on energy efficiency, renewable technology, and transport.

Passionate about customer focused delivery you will manage and motivate the Home Energy Scotland Advice Team to deliver a high level of service, providing a range of advice and support, and inspiring customers to take action. You will be working closely with the Operations Manager to ensure a high-quality service which fulfils the needs of customers across Highlands and Islands and supports Scotland’s journey to net zero.

You will be a people manager with a motivational and coaching style that will inspire the Energy Advisors and Senior Advisors to perform to their full potential in order to meet the centre’s key performance indicators.

You will drive delivery of exceptional customer service, developing effective processes to support the team to advice a large volume of customers via a range of channels, including telephone, events and digital.

You will have a curiosity to analyse outcomes to deliver continuous improvement, informing our direction as we strive to support our customers with a wide range of services including advice, referrals to other services, and home visits.

This opportunity offers a challenging and stimulating position in the environmental and charity sector focussed on the Scottish Government’s Energy Efficient Scotland programme.

Changeworks delivers the Home Energy Scotland advice centres in both the Highlands and Islands and South East Scotland under contracts managed by the Energy Saving Trust.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Application notes

To apply: please visit our website to complete an online application - Working at Changeworks | Changeworks

Closing date for applications: 5pm, Monday 22 August 2022

Interview dates: 1st Interview, Wednesday 31 August – online via Microsoft Teams. 2nd Interview, Thursday 8 September - Inverness Office

For further information about this post please contact Magda Wydrych on 01463 259 711

Changeworks ~ delivering positive low carbon living