Top job! Head of Quality and Improvement

  • Full time
  • £38,266 – £39,393
  • Flexible location with some travel to National Office which is in Edinburgh
  • Closing 19th August 2022

  • Advertised from 29th July 2022
  • Salary: £38,266.00 per annum Pro-rata, moving to £39,393.84 after successful completion of probationary period. Hours: Full Time, 35 hours a week. Tenure: Permanent. Reporting to: Director of Services


We want to support people with mental illness and mental health difficulties the absolute best we can. To do this we need to make sure that all of our services are reaching their full potential. We want someone to lead us on a journey of continuous improvement in the quality of our services, the processes that underpin high quality delivery and most importantly in ensuring better outcomes for the people we support.

The Head of Quality and Improvement is responsible for helping us identify and disseminate best practice through internal training. The postholder will work collaboratively to explore and develop models of best practice to empower our staff to embed this into their ways of working. They will play a leading role in the design, development and implementation of a case management approach across services.

The postholder is responsible for creating audit tools and approaches to review various policies and processes and ensure that these comply with internal, legal and regulatory standards. They will be instrumental in building a culture of high knowledge, skill, transparency and improvement.

The Head of Quality and Improvement will support our services to better report on their impact. They will work closely with Managers to understand the quality assurance and monitoring needs for services, and will work with other teams to ensure that the work of services is accurately shared. The postholder will uniquely sit in both the operations and the services teams to allow for smooth implementation.

This post will play a key role in our National Management Team and will help ensure the efficient running of the organisation. The postholder will support the Senior Leadership Team with special projects that will enhance and support the continual development and improvement of the organisation.

Who are we looking for?

Support in Mind Scotland is a leading national mental health charity providing incredible person-centred support. We want to make sure we can offer evidence-based mental health support to all those who need it and continuously develop to improve the quality, practice and outcome of our support. You will be instrumental in leading us through this journey.

We are committed to exploring flexible working opportunities which benefit the individual and the charity and are a “Happy to Talk Flexible Employer

Preferably not a panel member. Do not include if not happy to field enquiries yourselves. For an informal discussion, please email Coleen Kelly, Director of Services at

If you are passionate about enabling Support in Mind Scotland to deliver a valuable service to the Scottish community and feel your profile matches this role’s criteria, then we want to hear from you!

Why join us

This is a great opportunity to join a thriving charity and help shape its future. In return for your work, passion and dedication, we offer scope for development, a benefit package including 37 days’ holiday, enhanced sick pay, season ticket loan, regular support & supervision, flexible as well as blended working pattern to help with work-life balance, additional leave for care and dependent responsibilities, and 24/7 access to an Employee Assistance Programme giving free legal, financial and medical advice, and support when coping with life's difficulties and challenges.

We welcome and encourage job applications from people of all backgrounds and value the unique experience that each individual brings to our organisation. We are committed to equality, diversity and inclusion within our workforce, and to building a team made up of diverse skills, experiences and kinds of life experiences.

Find out more about us on our Website at and on Social Media.

Application notes

Please email your completed application pack to by midday 19-08-2022, With: Recruitment– Head of Quality and Improvement in your email subject line.

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please complete the relevant section within the application pack to inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated, so please don’t delay your application to avoid any disappointment.

Interview date: 30/08/22 (Held in person)