This vacancy has now closed

Support Worker – Frontline Homelessness

  • Full time
  • £22,833
  • Edinburgh
  • Closing 9th August 2022

  • Advertised from 26th July 2022
  • 35 hours per week. Salary: £22,833.64 per annum.


The Big Issue magazine launched in 1991 in response to the growing number of rough sleepers on the streets of London by offering people the opportunity to earn a legitimate income through selling a magazine to the public. Thirty years on, we've helped over 92,000 vendors earn £115 million but our vendors still face the myriad of problems associated with poverty and inequality.

As a Support Worker, you'll not only support us in our mission to dismantle poverty, you'll have a direct involvement in positively impacting the lives of our vendors. You'll be joining a committed and supportive team and an organisation that cares about your personal growth and wellbeing. Not only that, we also offer an ever-growing list of benefits too.

The Role

You'll support vendors on their entire Big Issue journey - from completing their initial induction and selling the magazine through to assisting with financial and digital inclusion and much more.

In addition, we are currently working hard to build new partnerships and networks in our local area to find opportunities for our existing vendors with more opportunities and increase our presence in the community to promote TBI as a route out of poverty. So, if you feel passionately about working collaboratively to enact real change then you will have lots of scope within this role.

Other duties include:

  • Inducting new vendors, understanding their individual needs and goals
  • Holding regular check-ins with assigned vendors to discuss sales, welfare and gauging if they require referral for further support
  • Working with vendors, both in the office and on outreach, to foster a professional relationship and support their sales aspirations
  • Selling magazines to vendors, managing pitch allocation, ensuring we have sufficient stock and taking care of banking and sales reporting

Skills & Experience

Some of the skills and experience we look for include:

  • Experience of working with vulnerable adults in a frontline or social care setting
  • Excellent ability to communicate at all levels and with authenticity both verbally & and in writing
  • Confidence in dealing with difficult situations or conversations
  • People-focused and ability to adjust your approach depending on the situation
  • Confidence in lone working when needed
  • Respect for the importance of confidentiality and discretion
  • Knowledge of the homelessness sector is desirable but not essential

For a full details of skills and experience, please download the job description from the link below.

Workplace details:

Our office is based at Clockwise in Commercial Street in Edinburgh but you will mostly be working out and about within the community

Salary and Benefits include:

  • Salary of £22,833.64 per annum
  • Holiday entitlement starting at 25 days per year plus bank holidays on top, increasing by 1 day for each year of employment up to 30 days
  • Company sick pay starting at 5 days of full pay, increasing by 5 days with each year of employment (up to 6 weeks)
  • Family-friendly benefits including enhanced maternity and paternity leave
  • Comprehensive flexible working policy open to all staff from day 1 of employment
  • Free-of-charge BUPA healthcare cash plan scheme covering everything from dental and physiotherapy costs through to private consultations and scans
  • Access to our Employee Assistance programme which includes counselling and a range of therapies
  • Life cover - a lump sum for your family or loved ones if the unexpected happens
  • Comprehensive programme of professional skills training

Application notes

To apply, please visit

If you have any queries, please email stating the job title.

The Big Issue Group committed to equal opportunities and committed to promoting and enhancing diversity, equality and inclusion. We welcome and encourage applicants from all members of the community and particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.

Our Group Mission

Building a world that works for everyone. Challenging, innovating, and creating self-help and sustainable business solutions, that dismantle poverty now and for future generations