This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.
Who are we looking for?
We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and
motivated that team beyond expectations. With the added experience of being able to recruit and develop a
diverse team, in particular volunteers, you may be exactly what we are looking for.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland
struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the
threat of eviction. So, we are striving for change, with individuals, in communities, across society, and
leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause
to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving
to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the
core of the escalating housing emergency. We believe that to win that fight, we must be representative of the
people we are here to help and those who support our movement for change. In all our people decisions, we take
pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly
anti-racist organisation.
About the role
Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our
Community Shop Managers do not have a typical day and that's because they are continually seeking different
opportunities to engage with the local community and increase their shops contribution to Shelter's cause.
This could be through local community links, such as with other retailers, schools, churches or the local food
bank.
You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract
those customers and donors through the door as well as continually developing your own and your team's
knowledge of who Shelter are and what we do.
It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as
much money as possible for Shelter's work.
How do I demonstrate I am who you are looking for?
You will need to address and provide examples of the following in your application and at interview:
Experience of managing a team of staff and or volunteers, including recruitment and development of that team
Experience of providing excellent customer service, preferably in a face-to-face role
Experience of being enterprising and innovative
How do we describe our Community Shop Managers?
If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising
and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their
aim is to develop and empower their team.
At Shelter we value our people and the skills and expertise they can bring to their role to help further
Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are
looking for and it will be critical to your success in this role.