This vacancy has now closed

Impact & Insight Officer

  • Full time
  • £33,740
  • Home/office based or hybrid, with travel to our Scotland offices
  • Closing 28th June 2022

  • Advertised from 15th June 2022
  • Plus excellent benefits


Do you have proven business analysis experience, with a focus on evaluating and demonstrating impact, plus an interest in learning about evidence-driven strategic planning and delivery? Then join Shelter Scotland as an Impact & Insight Officer

and you could soon be playing an important role at the heart of our Operations department.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland is comprised of Operations and Communications & Advocacy. The Impact & Insight Officer role sits within the Central Support team, an enabling function within Operations. Central Support plays a key role in ensuring the smooth running of our day to day operations. They do this by providing efficient business support and crucial enabling activities like monitoring and evaluation and driving improvements in how we work. This is your opportunity to join them.

About the role

Your challenge? To lead the design, development and implementation of an evaluation process linked to a Directorate Outcomes Framework and monitoring progress against the delivery of strategic goals. Day-to-day, we’ll rely on you to lead specific workstreams to support impact analysis across the directorate in order to evidence the changes we’re making in society, so that our Fight for Home is evidence-led. Embedding and supporting evaluation methods and insight capture across our functions will be important too, as will supporting the upskilling of staff in data capture and insight and evaluation reporting and contributing to business case development. In short, you’ll help power the delivery of Shelter Scotland’s strategic plan.

About you

Your proven track record should include specific experience of evaluation methodology in practice and working with stakeholders at all levels of an organisation and in a variety of formats, including group workshop sessions. As comfortable generating process documentation and reports as you are advocating for a particular approach while building constructive relationships, experience of working with a variety of technologies such as Microsoft 365 and MS Dynamics is also essential.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Application notes

For more information and to apply visit our website

Closing date: 28 June 2022 at 11.30pm

Interviews: w/c 21 July 2022