Administrative Advisor(s)

  • Full time
  • £20,327 – £21,742
  • Edinburgh (hybrid of home and office working)
  • Closing 4th July 2022

  • Advertised from 10th June 2022
  • + 8% employer pension contribution. 35 hours per week.


Changeworks runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across Edinburgh, East Lothian, West Lothian, Midlothian, Borders, and Highland regions. We are seeking Administrative Advisors to provide high quality energy efficiency advice to our clients, as well as excellent administrative support to the Affordable Warmth Services Team.

The ideal candidate and the role

The successful candidates will be enthusiastic individuals with excellent customer service skills. This is a varied and flexible role, working as part of a team, supporting a busy department. As the first point of contact for vulnerable clients you should be a confident communicator, with an excellent telephone manner. You will also deliver advice face to face at outreach events. You will have experience working with databases and IT packages such as Outlook, Word, Excel working to a high level of accuracy throughout.

In return you can expect

We will start to grow your knowledge of services straight away, including full training on the topic of energy efficiency advice as well as a City and Guilds qualification on Energy Efficiency in the home. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with developments and new technologies.


We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Application notes

To apply: please visit our website to complete an online application - Working at Changeworks | Changeworks

Closing date for applications: 11am, Monday 4 July 2022

Face to face interview: Thursday 14 July 2022

For further information about this post please contact Liam Kidd

Changeworks ~ delivering positive low carbon living